fix problems on HSN Shopping App [iphone]

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—— Run into issues on HSN Shopping App? Get help pending when official support gets back to you!

HSN Shopping App
Info:
company: HSN LP
: http://www.hsn.com/cs/default.aspx
: www.hsn.com
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Bugs issue

Inaccurate order tracking information

Fix: 1. Refresh the order tracking page by pulling down on the screen to refresh. 2. Check your email for any updates from HSN regarding your ord... ⇲

Incorrect shipping address used

Fix: 1. Open the HSN Shopping App and go to your account settings. 2. Navigate to 'Shipping Addresses' and check if the address listed is correct... ⇲

Items delivered in wrong sizes

Fix: 1. Double-check the size chart provided on the product page before placing an order to ensure you select the correct size. 2. If you receive... ⇲

Problems with order cancellations

Fix: 1. Go to 'My Orders' in the app and check if the order is still eligible for cancellation. If so, select the order and follow the cancellati... ⇲

Frequent warehouse errors in order fulfillment

Fix: 1. Double-check your order confirmation to ensure all items are correct. 2. If you receive the wrong item, initiate a return through the app... ⇲
 
Support issue

Customer service representatives are often rude

Fix: 1. When contacting customer service, remain calm and polite, as this can often lead to a better interaction. 2. Prepare your order details a... ⇲
 
Account issue

Account blocking due to unrelated payment issues

Fix: 1. Check your payment method in the app settings to ensure it is valid and has sufficient funds. 2. If your account is blocked, try resettin... ⇲
 
Settings issue

Difficulties with auto-ship management

Fix: 1. Go to your account settings in the HSN app and look for 'Auto-Ship' or 'Subscriptions'. 2. Review your current subscriptions and make any... ⇲
 
Payments issue

Inconsistent pricing during checkout

Fix: 1. Before checking out, ensure you are logged into your account, as prices may vary for non-logged-in users. 2. Clear your app cache by goin... ⇲

Issues with crediting returns

Fix: 1. Ensure you follow the return process outlined in the app, including obtaining a return authorization if required. 2. Keep a record of you... ⇲
 
Customization issue

Limited ability to sort past gift orders

Fix: 1. Go to 'My Orders' in the app and look for filters or sorting options. If available, use these to find past gift orders. 2. If sorting opt... ⇲

Lack of imagination in product presentations

Fix: 1. Explore different categories within the app to discover new products that may interest you. 2. Use the search function to find specific i... ⇲

Inability to submit multiple reviews for the same item

Fix: 1. Check if the app allows for updates to existing reviews. If so, you can edit your previous review to add more information. 2. Consider su... ⇲
 
Notifications issue

Delayed shipping notifications

Fix: 1. Check your notification settings in the HSN app to ensure that shipping notifications are enabled. 2. Regularly check your order status i... ⇲
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 what users are saying
Good experience
96.1%

Bad experience
2.3%

Neutral
1.5%

~ from our NLP analysis of 261,832 combined software ratings.

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 Private Data HSN Shopping App collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info