fix problems on DICE [iphone]

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—— Run into issues on DICE? Get help pending when official support gets back to you!

DICE: Live Shows
Info:
company: DICE
: https://support.dice.fm
: dice.fm
Chat with our AI-based DICE Support
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Payments issue

Refund process is complicated

Fix: 1. Familiarize yourself with the refund policy outlined in the app. Take screenshots of the policy for reference. 2. When requesting a refu... ⇲

Refunds may not be processed as promised

Fix: 1. Keep a detailed record of your refund request, including dates and any confirmation emails. 2. If the refund is delayed, follow up with... ⇲

High ticket prices compared to other vendors

Fix: 1. Compare prices across different platforms before making a purchase. Use price comparison websites or apps to find the best deals. 2. Sig... ⇲
 
Support issue

Customer service response times are slow

Fix: 1. Use the app's FAQ section to find answers to common questions, which may resolve your issue without needing to contact customer service.... ⇲
 
Bugs issue

Inaccurate event information

Fix: 1. Always cross-check event details on the official event website or social media pages to verify information. 2. Report any discrepancies... ⇲
 
Customization issue

Limited ability to transfer tickets

Fix: 1. Check the app for any updates that may have added new features for ticket transfer. 2. If the app allows, use the 'Send' feature to tran... ⇲

No option to cancel refund requests

Fix: 1. Review the app's refund policy to understand the terms regarding cancellation of requests. 2. If you need to cancel a request, contact c... ⇲
 
Uploads issue

Difficulties in sending tickets to friends

Fix: 1. Use the app's built-in sharing feature to send tickets directly to friends via email or text. Ensure your friends have the app installed... ⇲
 
Privacy issue

Lack of transparency in ticket resale

Fix: 1. Review the app's resale policy to understand the terms and conditions. 2. When reselling tickets, ensure you provide clear information a... ⇲
 
Compatibility issue

Inconsistent entry policies at venues

Fix: 1. Before attending an event, check the venue's official website for their entry policies, as they may differ from the app's information. 2... ⇲
 
UI issue

DICE does not provide QR codes until shortly before events

Fix: 1. Set reminders to check the app for your QR code a few hours before the event to ensure you have it ready. 2. If you have a stable intern... ⇲

Limited functionality for non-tech-savvy users

Fix: 1. Explore the app's help section or tutorials to familiarize yourself with its features. 2. Ask a tech-savvy friend or family member to wa... ⇲
 
Notifications issue

Poor communication regarding event changes

Fix: 1. Enable notifications in the app to receive real-time updates about event changes. 2. Regularly check the app and your email for any anno... ⇲
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 what users are saying
Good experience
97.2%

Bad experience
2.2%

Neutral
0.6%

~ from our NLP analysis of 61,488 combined software ratings.

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 Private Data DICE collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics