—— Run into issues on Wallet? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Ensure that you are logged into the same account on all devices. Check your internet connection on each device to confirm that it is stable.... ⇲
Fix: Make sure you are logged into the correct account. If you have multiple accounts, verify that you are accessing the right one. If records ar... ⇲
Fix: Check if the bank you are trying to connect to is supported by the app. Visit the app's website or help section for a list of supported bank... ⇲
Fix: Verify that the bank connection is still active and that there have been no changes to the bank's API or connection settings. If necessary,... ⇲
Fix: Clear the app cache if the option is available in the settings. This can help improve performance by removing unnecessary data. OR Ensure... ⇲
Fix: Check the app settings for any security features that may require frequent logins, such as multi-factor authentication. Adjust these setting... ⇲
Fix: Check the app for any FAQ or help section that may provide answers to common issues. This can sometimes resolve your questions without needi... ⇲
Fix: Document your inquiries and responses from support for clarity. This can help you track the communication and follow up if necessary. OR... ⇲
Fix: Manually refresh the transaction list by pulling down on the screen (if applicable). This can sometimes prompt the app to update the transac... ⇲
Fix: Explore the app settings to see if there are any options to create custom categories or modify existing ones. Some apps allow for limited cu... ⇲
Fix: Review the app's terms of service or help section for any information regarding refunds. This may provide clarity on the process. OR Docu... ⇲
Fix: If you encounter bugs after an update, try uninstalling and reinstalling the app. This can sometimes resolve issues caused by corrupted file... ⇲
Fix: Review the app settings for any automation features that may be adding these transactions. Disable any features that you do not want to use.... ⇲
Fix: Ensure that the CSV file is formatted correctly according to the app's specifications. Check the app's help section for guidelines on the re... ⇲
Fix: Close the app completely and restart it. If the problem continues, restart your device to clear any temporary issues. OR Check for app up... ⇲
Fix: Look for an edit option within the transaction details. If it is not available, check the app settings to see if there are restrictions on e... ⇲
Fix: Look for a dedicated account switcher feature within the app. This can simplify the process of switching between accounts. OR If the app... ⇲
Fix: Check if there are options in the app settings to exclude certain transactions from your budget calculations. Some apps allow for exclusions... ⇲
Fix: Ensure that your authentication method (like SMS or an authenticator app) is set up correctly. Double-check the phone number or email associ... ⇲
Fix: Verify that family sharing is set up correctly on your device. Check the family sharing settings in your device's settings menu. OR Ensur... ⇲