fix problems on SulAmérica Saúde [iphone]

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—— Run into issues on SulAmérica Saúde? Get help pending when official support gets back to you!

SulAmérica Saúde
Info:
company: SulAmérica
: http://goo.gl/sABjlz
: portal.sulamericaseguros.com.br
Chat with our AI-based SulAmérica Saúde Support
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Bugs issue

SulAmérica Saúde often shows error messages

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and mobile data to see if the issue persist... ⇲

Inconsistent availability of features

Fix: 1. Update the App: Ensure you have the latest version of the app, as updates may fix bugs and improve feature availability. 2. Check for Mai... ⇲
 
Offline issue

Limited offline functionality

Fix: 1. Download Necessary Information: Before going offline, open the app and download any important documents or information you may need, such... ⇲
 
Account issue

Difficulties in accessing dental services

Fix: 1. Use the Search Feature: In the app, use the search function to find dental services by entering specific keywords or locations. 2. Check... ⇲

Issues with dependent information disappearing

Fix: 1. Re-enter Information: If dependent information disappears, try re-entering it and saving it again. 2. Check for Updates: Ensure the app i... ⇲

Many listed doctors no longer accept the insurance

Fix: 1. Verify with Doctors: Before making an appointment, call the doctor's office to confirm they still accept your insurance. 2. Use the Searc... ⇲
 
Loading issue

Slow loading times

Fix: 1. Check Internet Speed: Use a speed test app to check your internet connection. If it’s slow, try switching to a different network. 2. Clea... ⇲
 
Support issue

Poor customer support

Fix: 1. Use In-App Support: Check if the app has a support or help section where you can find answers to common questions. 2. Utilize FAQs: Look... ⇲
 
Messages issue

Inability to save chat history

Fix: 1. Take Screenshots: If you need to keep a record of important conversations, take screenshots during the chat. 2. Use Notes: Copy and paste... ⇲
 
UI issue

Font size is too small

Fix: 1. Adjust iPhone Settings: Go to Settings > Display & Brightness > Text Size and adjust the slider to increase text size. 2. Enable Bold Tex... ⇲

Lack of contrast in text colors

Fix: 1. Adjust iPhone Settings: Go to Settings > Accessibility > Display & Text Size and enable 'Increase Contrast' to improve text visibility. 2... ⇲
 
Compatibility issue

SulAmérica Saúde does not respect iOS accessibility settings

Fix: 1. Check Accessibility Settings: Go to Settings > Accessibility and ensure all relevant settings are enabled, such as VoiceOver or Magnifier... ⇲
 
Downloads issue

Problems with downloading payment slips

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection when attempting to download payment slips. 2. Clear App Cache: Go... ⇲
 
Payments issue

Inability to request or check reimbursements

Fix: 1. Use the App’s Features: Ensure you are using the app’s built-in features for submitting and checking reimbursements. 2. Keep Records: Mai... ⇲
 
Customization issue

Nickname selection feature does not work

Fix: 1. Restart the App: Close the app completely and reopen it to see if the feature works after a refresh. 2. Check for Updates: Ensure you hav... ⇲
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 what users are saying
Good experience
93.5%

Bad experience
4.8%

Neutral
1.7%

~ from our NLP analysis of 1,006 combined software ratings.

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 Private Data SulAmérica Saúde collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics