fix problems on MySchneider [iphone]

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—— Run into issues on MySchneider? Get help pending when official support gets back to you!

mySchneider
Info:
company: Schneider Electric SA
: http://www.schneiderelectric.com/sites/corporate/en/support/contact/customer-care-contact.page
Chat with our AI-based mySchneider Support
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UI issue

Difficult to navigate

Fix: Familiarize yourself with the app's layout. Spend some time exploring each section of the app to understand where features are located. You... ⇲

Confusing for multiple customer types

Fix: Identify your customer type and focus on the features relevant to you. The app may have different sections or functionalities based on custo... ⇲

Inability to view UPS status

Fix: Ensure that you have the correct permissions enabled in the app settings to view UPS status. Go to Settings > mySchneider and check for any... ⇲
 
Support issue

No technical support link

Fix: Look for help or FAQ sections within the app. Often, apps will have a help section that provides answers to common questions or issues. OR... ⇲
 
Registration issue

Cannot register products

Fix: Ensure that you are following the correct registration process. Check the app for any specific instructions on how to register products, and... ⇲
 
Compatibility issue

mySchneider does not interface with devices

Fix: Check the compatibility of your devices with the app. Refer to the app's documentation or website to ensure that your devices are supported.... ⇲
 
Glitches issue

Slow and glitchy performance

Fix: Clear the app's cache if possible. Go to Settings > mySchneider and look for an option to clear cache or data. This can help improve perform... ⇲
 
Customization issue

No option to add new devices

Fix: Check if you are in the correct section of the app that allows for device management. Look for a 'Devices' or 'Manage Devices' tab. OR En... ⇲
 
Crashes issue

mySchneider crashes at startup

Fix: Force close the app and restart it. Double-click the Home button (or swipe up from the bottom of the screen) and swipe up on the mySchneider... ⇲
 
Features issue

Limited functionality

Fix: Check for updates to the app. Developers often add new features in updates, so make sure you are using the latest version. OR Explore the... ⇲

mySchneider serves as a catalog rather than a management tool

Fix: Explore the app's settings to see if there are options to enable management features. Sometimes, these features may be hidden or require spe... ⇲

Lacks essential features for product management

Fix: Review the app's update notes to see if any essential features have been added in recent updates. Keeping the app updated can provide new fu... ⇲
 
Login issue

Redirects to web page after login

Fix: Check your internet connection. A weak or unstable connection may cause the app to redirect you to a web page instead of loading the app's c... ⇲
 
Syncing issue

Prompts for registered products but shows none

Fix: Log out of the app and log back in to refresh your account data. This can sometimes resolve issues with displaying registered products. OR... ⇲
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 what users are saying
Good experience
58.4%

Bad experience
36.3%

Neutral
5.3%

~ from our NLP analysis of 113 combined software ratings.

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 Private Data mySchneider collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • User Content
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics