fix problems on MyJanney [iphone]

—— Run into issues on MyJanney? Get help pending when official support gets back to you!

MyJanney

Info:

company: Janney Montgomery Scott

: https://www.myjanney.com

: www.janney.com

Chat with our AI-based MyJanney Support

🛠️ Common MyJanney Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Widget needed for portfolio overview

Fix: Check if your iPhone supports widgets by swiping right on the home screen. If it does, look for any available widgets in the MyJanney app se... ⇲

UI needs polish

Fix: Explore the app settings to see if there are any options to customize the interface. Sometimes, changing themes or layouts can improve usabi... ⇲

Freezing issue

MyJanney freezes after opening statements

Fix: Try clearing the app's cache by going to your iPhone settings, selecting MyJanney, and looking for an option to clear cache or data. If this... ⇲

Bugs issue

Requires reboot to resolve issues

Fix: Instead of rebooting your phone, try force-closing the app by double-tapping the home button (or swiping up from the bottom on newer iPhones... ⇲

Compatibility issue

Not optimized for current phones

Fix: Check for updates in the App Store to ensure you have the latest version of MyJanney, as developers often release updates to optimize perfor... ⇲

Security issue

Lacks two-factor authentication

Fix: Check the app settings for any security options. If two-factor authentication is not available, consider using a password manager that offer... ⇲

Poor technology and security

Fix: Regularly update your app and iPhone to the latest versions to ensure you have the latest security patches. Use strong, unique passwords for... ⇲

Improper login function

Fix: Ensure you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to reset i... ⇲

Customization issue

No dark mode available

Fix: Check your iPhone settings under Display & Brightness to see if enabling 'Dark Mode' affects the app's appearance. Some apps automatically a... ⇲

UI issue

Outdated interface

Fix: Explore the app settings for any options to customize the interface. If the app has a feedback feature, suggest a redesign or improvements t... ⇲

MyJanney version is hard to use

Fix: Take some time to explore the app's features and settings. Look for any tutorials or help sections within the app that can guide you through... ⇲

No landscape view on iPad Pro

Fix: Check the app settings to see if there is an option to enable landscape mode. If not, try rotating your iPad to see if the app automatically... ⇲

Updates issue

Manual refresh required for updates

Fix: Check the app settings for any options to enable automatic updates or notifications for new transactions. If this feature is not available,... ⇲

Update made transfers difficult

Fix: Review the app's update notes to understand any changes made to the transfer process. Familiarize yourself with the new process by exploring... ⇲

Settings issue

Transactions cannot be classified

Fix: Manually categorize transactions by going into each transaction detail and selecting a category if available. If this feature is not present... ⇲

Search issue

Difficult to find transactions

Fix: Use the search function within the app to locate specific transactions by date, amount, or description. Familiarize yourself with any filter... ⇲

Loading issue

New app has endless loading

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to mobile data or vice versa to see if the loading... ⇲

Crashes issue