fix problems on KWSP I-Akaun [iphone]

—— Run into issues on KWSP I-Akaun? Get help pending when official support gets back to you!

KWSP i-Akaun

Info:

company: Kumpulan Wang Simpanan Pekerja (KWSP)

: http://www.kwsp.gov.my/portal/ms/reach-us/enquiry

: www.kwsp.gov.my

Chat with our AI-based KWSP i-Akaun Support

🛠️ Common KWSP i-Akaun Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Login issues after logout

Fix: If you are experiencing login issues after logging out, try clearing the app's cache. Go to your iPhone's Settings > General > iPhone Storag... ⇲

Button unresponsive after password entry

Fix: If the button becomes unresponsive after entering your password, try tapping the button multiple times or long-pressing it. If that doesn't... ⇲

Frequent password errors

Fix: Ensure that you are entering the correct password. If you have forgotten it, use the 'Forgot Password' feature to reset it. Follow the promp... ⇲

Biometric login not functioning

Fix: If biometric login (Face ID or Touch ID) is not working, first ensure that biometric authentication is enabled in the app settings. Go to Se... ⇲

Invalid password errors

Fix: If you are receiving invalid password errors, double-check that you are entering the correct password. Ensure that Caps Lock is not on and t... ⇲

UI issue

Difficulty finding logout button

Fix: To find the logout button, navigate to the settings or profile section of the app. It is often located in the top right corner or under a me... ⇲

Settings issue

Lack of investment details

Fix: If you cannot find investment details, check if you are logged into the correct account. Sometimes, investment information is only available... ⇲

Missing i-invest feature

Fix: If the i-invest feature is missing, ensure that your app is updated to the latest version. Check the App Store for any available updates.... ⇲

Registration issue

Poor camera detection for registration

Fix: If the camera is not detecting your ID during registration, ensure that you are in a well-lit area and that the ID is flat and unobstructed.... ⇲

Inability to register

Fix: If you cannot register, ensure that you are entering all required information correctly. Double-check for any typos or missing fields. OR... ⇲

Registration rejection due to unreadable IC

Fix: If your registration is rejected due to an unreadable IC, ensure that you are taking a clear photo of the IC in good lighting. Avoid glare a... ⇲

Account issue

Dependence on Malaysia mobile for changes

Fix: If you are unable to make changes without a Malaysia mobile number, consider using a local SIM card or a temporary number if you are traveli... ⇲

Bugs issue

Basic functionality failures

Fix: For basic functionality failures, first try restarting the app. If that doesn't work, restart your iPhone to clear any temporary glitches.... ⇲

Screen issue

Blank screen after login ID entry

Fix: If you encounter a blank screen after entering your login ID, try clearing the app's cache by offloading it as described earlier. This can r... ⇲

Messages issue

Delayed TAC code reception

Fix: If you are experiencing delays in receiving the TAC code, check your mobile network signal. A weak signal can cause delays. Try moving to an... ⇲

TAC codes from incorrect country

Fix: If you are receiving TAC codes from an incorrect country, ensure that your mobile number is registered correctly in the app. Check the count... ⇲