fix problems on Profoto Camera [iphone]

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—— Run into issues on Profoto Camera? Get help pending when official support gets back to you!

Profoto Camera
Info:
company: Profoto
: http://www.profoto.com/support/app
: www.profoto.com
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Camera issue

Limited focal length presets compared to native camera

Fix: Manually adjust the focal length using the zoom feature in the app. You can also experiment with cropping images post-capture to achieve the... ⇲

Inability to use 48 megapixel feature

Fix: Check if your iPhone model supports the 48 megapixel feature. If it does, ensure that you are using the latest version of iOS and the Profot... ⇲

Lack of advanced camera options

Fix: Explore the settings within the Profoto Camera app to see if there are any hidden advanced options that can be enabled. OR Consider using... ⇲

Flash cannot be set below 1.0

Fix: Adjust your exposure settings manually to compensate for the flash limitation. You can increase the ISO or lower the shutter speed to achiev... ⇲

No timer feature available

Fix: Use the native camera app, which typically includes a timer feature, for shots that require delayed capture. You can then edit those images... ⇲

C1 connects but no camera controls visible

Fix: Ensure that the C1 is properly paired with your iPhone via Bluetooth. Go to Settings > Bluetooth and check the connection status. OR Rest... ⇲

Limited functionality for testing lighting with mobile

Fix: Use the native camera app to test lighting setups, as it may provide more flexibility in adjusting settings and viewing results in real-time... ⇲
 
Updates issue

Delayed updates for new iPhone models

Fix: Keep an eye on the App Store for updates and consider following Profoto on social media or their website for announcements regarding compati... ⇲

Incorrect firmware update prompts

Fix: Restart the Profoto Camera app and check for firmware updates again. Sometimes, a simple restart can resolve temporary glitches. OR Ensur... ⇲
 
Account issue

Account setup required to use the app

Fix: If you are uncomfortable with account setup, check if there is an option to use the app in a limited mode without an account. Some features... ⇲
 
Compatibility issue

No compatibility with 48 megapixel mode

Fix: Use the native camera app to take advantage of the 48 megapixel mode, then import those images into Profoto for editing and enhancements.... ⇲

Incompatibility with iPhone SE

Fix: Check the App Store for any specific notes on compatibility with the iPhone SE. If the app is not fully compatible, consider using the nativ... ⇲

No camera control button support for iPhone 15/16

Fix: Check the app settings to see if there are any options to enable external camera controls. Sometimes, these features can be toggled on or of... ⇲
 
Glitches issue

Profoto Camera glitches and auto-fires

Fix: Close the app completely and restart your iPhone to clear any temporary glitches. This can often resolve unexpected behavior in apps. OR... ⇲
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 what users are saying
Good experience
52.9%

Bad experience
35.3%

Neutral
11.8%

~ from our NLP analysis of 34 combined software ratings.

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 Private Data Profoto Camera collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics