fix problems on Sense Home [iphone]

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—— Run into issues on Sense Home? Get help pending when official support gets back to you!

Sense Home
Info:
company: Sense Labs, Inc.
: https://help.sense.com
: sense.com
Chat with our AI-based Sense Home Support
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Customization issue

Custom naming feature does not work

Fix: Make sure you are following the correct steps to rename devices. Go to the device settings in the app, select the device you want to rename,... ⇲
 
Crashes issue

Sense Home crashes during use

Fix: Clear the app's cache by going to your iPhone's settings, selecting the Sense Home app, and choosing 'Clear Cache' if available. This can he... ⇲
 
Network issue

No hardwired internet connection

Fix: Consider using a powerline adapter to create a wired connection through your electrical outlets. This can provide a more stable internet con... ⇲
 
Syncing issue

Data loss during connection issues

Fix: Regularly check your Wi-Fi connection and ensure it is stable. If you experience frequent drops, consider upgrading your router or switching... ⇲
 
Support issue

Limited customer support response

Fix: Check the app's FAQ section or user forums for common issues and solutions. Many users share their experiences and solutions that can be hel... ⇲
 
Settings issue

Inability to train the device for recognition

Fix: Ensure that you are following the correct training process as outlined in the app's help section. This may involve specific steps to teach t... ⇲
 
Bugs issue

Real-time data not always accurate

Fix: Check for any updates to the app that may address data accuracy issues. Go to the App Store and ensure you have the latest version installed... ⇲

Sense Home does not isolate readings between sensors

Fix: Check the app settings to see if there is an option to view readings by individual sensors. This may be a feature that needs to be enabled.... ⇲

Cannot track variable power usage devices accurately

Fix: Ensure that the device is properly calibrated for variable power usage. Refer to the user manual for specific calibration steps. OR If tr... ⇲

Sense Home fails to estimate correct energy usage

Fix: Check the settings to ensure that all devices are correctly entered and that their power ratings are accurate. Incorrect entries can lead to... ⇲
 
Notifications issue

No notifications for offline status

Fix: Check the app settings to see if there is an option to enable notifications for offline status. If not, consider setting a reminder to check... ⇲
 
Slow issue

Learning process is slow

Fix: Ensure that the device is placed in an optimal location for data collection. Avoid areas with excessive interference or obstructions. OR... ⇲
 
Compatibility issue

Sense Home does not function below 68 degrees

Fix: Check if there are any settings in the app that allow you to adjust the temperature threshold. If not, consider using the app in a warmer en... ⇲
 
UI issue

Submit button for reporting issues does not work

Fix: Try restarting the app and attempting to submit the report again. Sometimes, a simple restart can resolve minor glitches. OR If the submi... ⇲
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 what users are saying
Good experience
91.7%

Bad experience
5.3%

Neutral
3.1%

~ from our NLP analysis of 1,846 combined software ratings.

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 Private Data Sense Home collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Diagnostics