fix problems on The Union Bank [iphone]

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—— Run into issues on The Union Bank ? Get help pending when official support gets back to you!

The Union Bank Mobile Banking
Info:
company: The Union Bank Co
: https://www.theubank.com/who-we-are/contact-us
: www.theubank.com
Chat with our AI-based The Union Bank Support
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Slow issue

Slow performance

Fix: 1. Close any background apps that may be consuming resources. Double-tap the home button (or swipe up from the bottom on newer models) and s... ⇲
 
UI issue

Laggy interface

Fix: 1. Check your internet connection. A weak or unstable connection can cause the app to lag. Switch between Wi-Fi and cellular data to see if... ⇲
 
Settings issue

Difficult to print statements

Fix: 1. Use the app's export feature to save your statements as a PDF. Look for a 'Download' or 'Export' option in the statements section. 2. Onc... ⇲
 
Features issue

Zelle feature disappears

Fix: 1. Ensure that you have the latest version of the app installed, as updates may fix issues with features disappearing. 2. Log out of the app... ⇲
 
Payments issue

Inability to deposit checks over $1000

Fix: 1. Check the app's terms and conditions regarding mobile check deposits. There may be limits set by the bank for mobile deposits. 2. If you... ⇲
 
Compatibility issue

Compatibility issues with newer devices

Fix: 1. Ensure that your iPhone is running the latest iOS version. Go to Settings > General > Software Update to check for updates. 2. Check the... ⇲
 
Updates issue

Frequent updates required

Fix: 1. Enable automatic updates for apps by going to Settings > App Store and turning on 'App Updates'. This will ensure that the app updates au... ⇲
 
Network issue

Unreliable connection messages

Fix: 1. Check your internet connection. Switch between Wi-Fi and cellular data to see if the issue persists. 2. Restart your router if you are us... ⇲
 
Account issue

Locked out of account often

Fix: 1. Ensure you are entering the correct login credentials. If you forget your password, use the 'Forgot Password' feature to reset it. 2. Avo... ⇲
 
Crashes issue

The Union Bank shuts down during transactions

Fix: 1. Ensure that your app is updated to the latest version, as updates often fix bugs that can cause crashes. 2. Restart your iPhone to clear... ⇲
 
Support issue

Limited phone support hours

Fix: 1. Utilize the app's online chat feature or email support if available, as these may offer more flexible hours than phone support. 2. Check... ⇲
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 what users are saying
Good experience
94.5%

Bad experience
2.9%

Neutral
2.6%

~ from our NLP analysis of 934 combined software ratings.

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 Private Data The Union Bank collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics