fix problems on CDJapan App [iphone]

—— Run into issues on CDJapan App? Get help pending when official support gets back to you!

CDJapan App

Info:

company: Neowing

: http://www.cdjapan.co.jp/feature/app/howtouse

Chat with our AI-based CDJapan App Support

🛠️ Common CDJapan App Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot complete purchases within the app

Fix: Check your internet connection to ensure it is stable. If the connection is weak, try switching to a different Wi-Fi network or using mobile... ⇲

No access to bookmarks

Fix: Try logging out and logging back into your account. This can sometimes refresh your session and restore access to bookmarks. OR Check if... ⇲

UI issue

Stripped down interface compared to the website

Fix: Familiarize yourself with the app's layout by exploring all menus and options. Sometimes features are located in different areas than expect... ⇲

Does not save login credentials

Fix: Ensure that you have enabled the 'Remember Me' option when logging in. If this option is not available, consider using a password manager to... ⇲

Throws wrong password error

Fix: Double-check that you are entering the correct password. Ensure that Caps Lock is not on and that you are using the correct keyboard layout.... ⇲

Requires re-login when turning pages

Fix: Ensure that your app is updated to the latest version, as updates may fix session management issues. OR Try to keep the app open in the b... ⇲

Permissions issue

Intercepts links from emails

Fix: Copy the link from the email and paste it directly into your browser instead of clicking it. This can bypass the app's interception. OR C... ⇲

Compatibility issue

Not compatible with iPad

Fix: Use the iPhone version of the app on your iPad by downloading it from the App Store. You can run iPhone apps on iPads, but they may not be o... ⇲

Search issue

Hard to filter for ebooks

Fix: Use the search function within the app and type in specific keywords related to the ebooks you are looking for. This can help narrow down re... ⇲

Support issue

Order delivery delays

Fix: Check the order status in the app or website to see if there are any updates regarding your delivery. Sometimes delays are due to shipping i... ⇲

Horrible customer service

Fix: Utilize the FAQ section on the CDJapan website for common issues and solutions. This can often provide quicker answers than waiting for cust... ⇲

Syncing issue