fix problems on Horizon CU [iphone]

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Horizon CU Mobile Banking
Info:
company: Horizon Credit Union
: http://www.hzcu.org
: www.hzcu.org
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UI issue

Check deposit option removed from toolbar

Fix: 1. Navigate to the main menu of the app and look for the 'Deposits' section. It may have been relocated rather than removed. 2. Check for an... ⇲

Not user friendly

Fix: 1. Familiarize yourself with the app by exploring all its features. Take notes on where things are located. 2. Look for any user guides or F... ⇲

Complicated navigation

Fix: 1. Create a list of the most frequently used features and their locations within the app for quick reference. 2. Use the app's search functi... ⇲
 
Accessibility issue

Accessibility issues for the blind

Fix: 1. Enable VoiceOver on your iPhone by going to Settings > Accessibility > VoiceOver and turning it on. This will help read out the app's con... ⇲
 
Updates issue

Statements take too long to post

Fix: 1. Check your internet connection to ensure it is stable. 2. Log out of the app and log back in to refresh your account information. OR 3... ⇲

Inconsistent posting of deposits

Fix: 1. Monitor your account regularly and keep a record of when deposits are made. 2. If you notice a pattern of inconsistency, document it and... ⇲
 
Account issue

Inability to deposit checks into savings

Fix: 1. Check if the app allows for deposits into savings accounts by reviewing the deposit options available. 2. If the option is not available,... ⇲
 
Features issue

No memo option for money transfers

Fix: 1. Use a note-taking app to keep track of the purpose of each transfer manually. 2. Consider using a different method for transfers that all... ⇲

Limited features for mobile deposits

Fix: 1. Review the app's help section to understand the limitations of mobile deposits and ensure you are following all guidelines. 2. If you nee... ⇲

Widget for account balances no longer exists

Fix: 1. Check if the widget can be re-enabled by going to your iPhone's home screen, long-pressing, and selecting 'Edit Home Screen' to add the w... ⇲
 
Support issue

Customer service complaints

Fix: 1. Use the in-app messaging feature to communicate with customer service for quicker responses. 2. Check the FAQ section of the app or websi... ⇲
 
Security issue

Fraudulent transactions take too long to resolve

Fix: 1. Immediately report any fraudulent transactions through the app's reporting feature or by calling customer service directly. 2. Keep a rec... ⇲
 
Bugs issue

Application errors during money transfers

Fix: 1. Ensure your app is updated to the latest version. 2. Restart your iPhone to clear any temporary glitches that may be causing the errors.... ⇲
 
Customization issue

Lack of options for toolbar customization

Fix: 1. Explore the app settings to see if there are any options for customizing the toolbar. 2. Use the main menu to access frequently used feat... ⇲
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 what users are saying
Good experience
93.8%

Neutral
3.2%

Bad experience
3.0%

~ from our NLP analysis of 3,158 combined software ratings.

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 Private Data Horizon CU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data