fix problems on Feng Cha [iphone]

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—— Run into issues on Feng Cha? Get help pending when official support gets back to you!

Feng Cha
Info:
company: Hazlnut, LLC
: https://hazlnut.com/contact-us/
: www.fengchausa.com
Chat with our AI-based Feng Cha Support
   Hello! How can I assist you?  

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Login issue

Error message when logging back in

Fix: 1. Reset your password: If you’re receiving an error, try resetting your password through the app or website. This can resolve issues relate... ⇲

Feng Cha occasionally logs out requiring re-entry of payment info

Fix: 1. Ensure your app is updated: Regularly check for updates in the App Store to fix bugs that may cause logouts. 2. Check your internet conn... ⇲
 
UI issue

Disjointed menu for guest browsing

Fix: 1. Familiarize yourself with the menu layout: Spend some time exploring the app to understand its structure. This can help you navigate more... ⇲

Blue text on black background makes ordering difficult

Fix: 1. Adjust your iPhone display settings: Go to Settings > Display & Brightness and adjust the settings to increase contrast or switch to a li... ⇲
 
Bugs issue

Store not listed for rewards scanning

Fix: 1. Check your location settings: Ensure that location services are enabled for Feng Cha. Go to Settings > Privacy > Location Services and ma... ⇲

Boba often out of stock in store

Fix: 1. Check availability before visiting: If the app has a feature to check stock levels, use it to see if boba is available before heading to... ⇲
 
Payments issue

Doesn't support Apple Pay

Fix: 1. Use an alternative payment method: If Apple Pay is not supported, consider using a credit/debit card or another payment method available... ⇲

Cannot add new payment method without restarting order

Fix: 1. Try adding the payment method before starting an order: Go to your account settings in the app and add your payment method there. This ma... ⇲
 
Settings issue

No information on reward points expiration

Fix: 1. Review the app’s FAQ section: Sometimes, apps have a help or FAQ section that provides information on rewards and expiration. 2. Keep tr... ⇲
 
Notifications issue

No options to view orders or receive notifications

Fix: 1. Enable notifications: Go to Settings > Notifications > Feng Cha and ensure notifications are enabled. This may help you receive updates a... ⇲
 
Gameplay issue

High points requirement for mystery gift

Fix: 1. Focus on earning points through promotions: Look for special promotions or events that may offer bonus points to help you reach the thres... ⇲
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 what users are saying
Good experience
97.7%

Bad experience
1.6%

Neutral
0.7%

~ from our NLP analysis of 2,031 combined software ratings.

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Meddys

 Private Data Feng Cha collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics