fix problems on CARFAX [iphone]

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—— Run into issues on CARFAX? Get help pending when official support gets back to you!

CARFAX - Shop New & Used Cars
Info:
company: CARFAX, Inc.
: https://support.carfax.com/
: www.carfax.com
Chat with our AI-based CARFAX Support
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Bugs issue

CARFAX resets to top of list after switching apps

Fix: To prevent the app from resetting, try to keep the CARFAX app open in the background instead of switching to other apps. This can help maint... ⇲

Save search function frequently grayed out

Fix: If the 'Save Search' function is grayed out, ensure that you have entered valid search criteria. If your search is too broad or has no resul... ⇲

Inaccurate vehicle history reports

Fix: If you find inaccuracies in vehicle history reports, double-check the VIN (Vehicle Identification Number) you are using. Ensure that it is e... ⇲

Error messages when trying to run reports

Fix: If you receive error messages when running reports, check your internet connection. A weak or unstable connection can cause issues with repo... ⇲

Incorrect pictures displayed for listings

Fix: If you notice incorrect pictures for listings, try refreshing the app by pulling down on the screen. This can reload the images and may corr... ⇲
 
Ads issue

Some ads show sold vehicles

Fix: To avoid seeing sold vehicles, regularly refresh your search results. You can do this by pulling down on the list to refresh it. This may he... ⇲
 
Support issue

Customer support response time is slow

Fix: While waiting for a response from customer support, check the app's FAQ section or help center for common issues and solutions. This can oft... ⇲
 
Compatibility issue

CARFAX formatting issues on iPad

Fix: If you experience formatting issues on your iPad, try adjusting the display settings. Go to Settings > Display & Brightness and experiment w... ⇲
 
Search issue

No search bar for specific features

Fix: If you cannot find a search bar for specific features, try using the general search function and include keywords related to the features yo... ⇲
 
Customization issue

Cannot permanently hide unwanted vehicles

Fix: Currently, the app may not support permanently hiding vehicles. However, you can create a separate list of vehicles you are interested in an... ⇲
 
Privacy issue

Lack of private listings

Fix: If you are looking for private listings, consider using other platforms that specialize in private sales, as CARFAX primarily focuses on dea... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
97.8%

Neutral
1.7%

Bad experience
0.5%

~ from our NLP analysis of 323,543 combined software ratings.

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 Private Data CARFAX collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Browsing History
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Browsing History
    • Diagnostics
    • Other Data

  Cost of Subscriptions
  1. 1 CARFAX Report: $44.99 1 CARFAX Report
  2. 3 CARFAX Reports: $64.99 3 CARFAX Vehicle History Reports
  3. 5 CARFAX Vehicle History Reports: $99.99 5 CARFAX Vehicle History Reports
  4. 4 CARFAX Reports: $99.99 4 CARFAX Reports
  5. 2 CARFAX Reports: $59.99 2 CARFAX Reports
  6. 6 CARFAX Reports: $99.99 6 CARFAX Vehicle History Reports