fix problems on Shanghai Disney Resort [iphone]

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—— Run into issues on Shanghai Disney Resort? Get help pending when official support gets back to you!

Shanghai Disney Resort
Info:
company: Disney
: https://www.shanghaidisneyresort.com/en/help/
: www.shanghaidisneyresort.com
Chat with our AI-based Shanghai Disney Resort Support
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Network issue

Connection issues

Fix: Check your device's network settings and ensure that Wi-Fi or mobile data is enabled. Restart your device to refresh the connection. OR I... ⇲

Cannot connect with foreign phone numbers

Fix: Ensure that you are entering the phone number in the correct international format, including the country code. OR If the app does not sup... ⇲
 
Crashes issue

Shanghai Disney Resort crashes

Fix: Update the app to the latest version available in the App Store, as updates often fix bugs that cause crashes. OR Clear the app's cache b... ⇲
 
Loading issue

Wait times not loading

Fix: Ensure that you have a stable internet connection. If wait times are not loading, try refreshing the app or restarting it. OR Check for a... ⇲
 
Registration issue

Unable to create account

Fix: Verify that you are entering all required information correctly, including email and password. Ensure that your email is not already in use.... ⇲

Invalid term error on registration

Fix: Read through the terms and conditions carefully to ensure you are accepting them correctly. Sometimes, scrolling through the terms before ac... ⇲
 
Slow issue

Slow performance

Fix: Close any unnecessary apps running in the background to free up system resources. This can help improve the performance of the Disney app.... ⇲
 
Bugs issue

Fastpass issues

Fix: Check that you are logged into your account and that your tickets are linked properly. If Fastpass options are not appearing, try refreshing... ⇲

Bugs and glitches

Fix: Keep the app updated to the latest version, as updates often fix known bugs and glitches. OR If you encounter a specific bug, try restart... ⇲
 
Downloads issue

Maps not available offline

Fix: Before heading to the park, take screenshots of the map and any important areas you may need to reference later. OR Use a third-party map... ⇲
 
Updates issue

Shanghai Disney Resort not updating

Fix: Check your App Store settings to ensure automatic updates are enabled. If not, manually check for updates in the App Store. OR If the app... ⇲
 
Syncing issue

Limited ticket linking

Fix: Ensure that you are logged into the correct account that purchased the tickets. If tickets are not linking, try refreshing the app or loggin... ⇲
 
Customization issue

No attraction saving feature

Fix: Use the notes feature on your phone to jot down your favorite attractions and refer to them during your visit. OR Consider creating a per... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
61.8%

Bad experience
37.3%

Neutral
0.9%

~ from our NLP analysis of 110 combined software ratings.

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 Private Data Shanghai Disney Resort collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Sensitive Info