fix problems on Robins Financial Credit Union [iphone]

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—— Run into issues on Robins Financial Credit Union? Get help pending when official support gets back to you!

Robins Financial Credit Union
Info:
company: Robins Financial Credit Union
: https://www.robinsfcu.org/Account-Access/Online-Mobile-Banking
: www.robinsfcu.org
Chat with our AI-based Robins Financial Credit Union Support
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Bugs issue

Mobile deposit feature frequently fails

Fix: Ensure that you are taking clear pictures of the check, with good lighting and no shadows. Make sure all four corners of the check are visib... ⇲
 
Login issue

Robins Financial Credit Union logs out too quickly

Fix: Check the app settings for any timeout or session duration settings. If available, increase the session duration to stay logged in longer.... ⇲

Inconsistent Face ID login

Fix: Re-register your Face ID in the device settings. Go to Settings > Face ID & Passcode, and set it up again to ensure it works with the app.... ⇲

Cannot reset password due to email issues

Fix: Check your spam or junk email folder for the password reset email. Sometimes, these emails can be filtered incorrectly. OR Try using a di... ⇲
 
Account issue

Inaccurate account statements

Fix: Log out of the app and log back in to refresh your account information. This can sometimes correct display errors. OR Clear the app's cac... ⇲

No option to unlink accounts

Fix: Check the app settings under 'Accounts' or 'Linked Accounts' to see if there is an option to manage linked accounts. If not, consider removi... ⇲
 
Glitches issue

Glitches causing incorrect dollar amounts

Fix: Check for any recent transactions that may not have been accounted for. Sometimes, pending transactions can cause discrepancies in displayed... ⇲
 
Features issue

No mobile deposit option available

Fix: Ensure that your account is eligible for mobile deposits. Check the app's FAQ or help section for eligibility requirements. OR Update the... ⇲

Mobile deposit not accessible

Fix: Verify that your account is set up for mobile deposits. If not, check the app or website for instructions on how to enable this feature. O... ⇲
 
UI issue

Scrolling issues in transaction view

Fix: Try closing other apps running in the background to free up memory, which can improve performance and scrolling issues. OR Restart your d... ⇲

Robins Financial Credit Union lacks user-friendly design

Fix: Familiarize yourself with the app's layout by exploring all sections. Sometimes, taking time to navigate can help improve user experience.... ⇲
 
Compatibility issue

Apple Watch feature not functional

Fix: Ensure that the app is installed on your Apple Watch and that it is properly paired with your iPhone. Check the settings on both devices.... ⇲
 
Support issue

No 24-hour customer service

Fix: Check the app for any available FAQs or help sections that may provide answers to common questions outside of customer service hours. OR... ⇲
 
Freezing issue

Robins Financial Credit Union frequently freezes

Fix: Close the app completely and restart it. This can help clear any temporary issues causing the freeze. OR Check for updates to the app and... ⇲

Cannot transfer money or pay bills due to freezing

Fix: Try using the app during off-peak hours when server load may be lower, which can improve performance. OR If the app continues to freeze,... ⇲
 
Notifications issue

No push notifications

Fix: Check your device settings to ensure that notifications for the app are enabled. Go to Settings > Notifications > [App Name] and toggle on A... ⇲
 
Settings issue

No option to change debit card PIN in app

Fix: Check the app's security settings or account settings to see if there is an option to manage your debit card PIN. If not, consider using the... ⇲
 
Updates issue

No updates for over 10 months

Fix: Check the app store for any available updates and install them. Sometimes, updates may not automatically download. OR If no updates are a... ⇲
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 what users are saying
Bad experience
55.4%

Good experience
37.5%

Neutral
7.1%

~ from our NLP analysis of 224 combined software ratings.

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 Private Data Robins Financial Credit Union collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Contacts
    • Identifiers
    • Usage Data
    • Diagnostics