fix problems on PVD311 [iphone]

​

—— Run into issues on PVD311? Get help pending when official support gets back to you!

PVD311
Info:
company: City of Providence
: http://www.publicstuff.com/faq
: www.publicstuff.com
Chat with our AI-based PVD311 Support
   Hello! How can I assist you?  

characters left:
 
Freezing issue

PVD311 freezes when submitting requests

Fix: 1. Ensure the app is updated: Check for updates in the App Store and install any available updates to fix bugs that may cause freezing. 2. R... ⇲
 
Uploads issue

cannot input photographs from library

Fix: 1. Check app permissions: Go to Settings > Privacy > Photos, find the PVD311 app, and ensure it has permission to access your photos. If not... ⇲
 
Support issue

duplicate complaints merged

Fix: 1. Review submission process: When submitting a complaint, ensure you are not submitting the same issue multiple times. Take note of the con... ⇲

incomplete issue resolution

Fix: 1. Provide detailed information: When submitting an issue, include as much detail as possible to help city employees understand and resolve... ⇲

poor communication from city employees

Fix: 1. Use the app's feedback feature: If available, provide feedback on communication issues directly through the app to help improve the proce... ⇲
 
Slow issue

slow response to requests

Fix: 1. Check for updates: Ensure the app is updated to the latest version, as performance improvements may be included in updates. 2. Submit req... ⇲
 
Customization issue

PVD311 lacks features for urgent issues

Fix: 1. Use alternative communication methods: If the app does not support urgent issues, consider contacting city services through phone or emai... ⇲
 
Bugs issue

ineffective reporting mechanism

Fix: 1. Provide detailed reports: When submitting reports, include as much detail as possible to ensure the issue is understood and can be addres... ⇲

incompetent execution of requests

Fix: 1. Be specific in your requests: When submitting requests, provide clear and specific details to help city employees understand and execute... ⇲
 
Compatibility issue

PVD311 does not work with iOS 13

Fix: 1. Update your iPhone: If possible, consider updating your iPhone to a newer iOS version that is compatible with the app. Go to Settings > G... ⇲
 
UI issue

PVD311 serves as a directory only

Fix: 1. Explore all features: Familiarize yourself with the app to ensure you are utilizing all available features beyond the directory. Check fo... ⇲

PVD311 is not user-friendly

Fix: 1. Explore tutorials or guides: Look for any available tutorials or guides within the app or online that can help you navigate its features... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
69.6%

Good experience
26.1%

Neutral
4.3%

~ from our NLP analysis of 23 combined software ratings.

 Switch to these Alternatives:
Rhody Connect
ASIFlex Self Service
Cox Panoramic Wifi
Clean Swell
Crestron AirMedia
Demand Action
Brick - Ditch Distractions
Zillow Rental Manager
Minted: The Address Book
CourtReserve

 Private Data PVD311 collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics