fix problems on Clube Extra [iphone]

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—— Run into issues on Clube Extra? Get help pending when official support gets back to you!

Clube Extra
Info:
company: Grupo Pão de Açúcar
: http://www.clubeextra.com.br
: www.clubeextra.com.br
Chat with our AI-based Clube Extra Support
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Account issue

Cannot reset password

Fix: 1. Ensure you are using the correct email associated with your account. Go to the login screen, select 'Forgot Password?', and enter your em... ⇲
 
Payments issue

Discounts not applied at checkout

Fix: 1. Verify discount eligibility: Check the terms and conditions of the discount to ensure it applies to your items. Some discounts may have r... ⇲

Clube Extra requires partial payment with ticket

Fix: 1. Review payment options: Check if there are alternative payment methods available in the app settings or during checkout that do not requi... ⇲
 
Bugs issue

Offers not activating

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as poor connectivity can prevent offers from activating.... ⇲

Error message when activating offers

Fix: 1. Check for app updates: Ensure you are using the latest version of the app, as updates may fix bugs related to offer activation. OR 2.... ⇲

Clube Extra is considered useless

Fix: 1. Explore all features: Take time to explore all functionalities of the app, as some features may not be immediately obvious. OR 2. Prov... ⇲

Frequent errors during use

Fix: 1. Update the app: Ensure you are using the latest version of the app, as updates often fix bugs and improve performance. OR 2. Restart y... ⇲

Clube Extra does not function as intended

Fix: 1. Check for compatibility: Ensure your iPhone's iOS version is compatible with the app. Update your iOS if necessary. OR 2. Review app p... ⇲
 
Crashes issue

Clube Extra crashes frequently

Fix: 1. Update the app: Go to the App Store, search for Clube Extra, and check if an update is available. Updating can fix bugs that cause crashe... ⇲
 
UI issue

Inability to view final prices after discounts

Fix: 1. Check the app settings: Ensure that you have enabled all necessary settings related to pricing and discounts in the app's settings menu.... ⇲

No visual representation of active offers

Fix: 1. Navigate to the offers section: Look for a dedicated section in the app for active offers or promotions. This may be found in the main me... ⇲

Difficult to identify products with discounts

Fix: 1. Use the search function: Utilize the search bar to look for specific products and check if they have discounts listed in their descriptio... ⇲
 
Compatibility issue

Inconsistent performance between app and website

Fix: 1. Clear browser cache: If using the website, clear your browser's cache and cookies to ensure you are loading the latest version of the sit... ⇲
 
Support issue

Limited customer support response

Fix: 1. Use in-app support: Check if the app has a support or help section where you can submit inquiries or issues directly. OR 2. Look for F... ⇲
 
Ads issue

Clube Extra is perceived as misleading

Fix: 1. Review terms and conditions: Familiarize yourself with the app's terms and conditions to understand how offers and discounts are applied.... ⇲
 
Installation issue

Reinstallation does not resolve issues

Fix: 1. Ensure complete removal: Before reinstalling, go to Settings > General > iPhone Storage, select Clube Extra, and choose 'Delete App'. Thi... ⇲
 
Notifications issue

Offers expire without notification

Fix: 1. Check offer expiration dates: Always review the expiration dates of offers when activating them to avoid surprises. OR 2. Set reminder... ⇲
 
Slow issue

Time-consuming to activate offers

Fix: 1. Familiarize yourself with the process: Review the steps required to activate offers and practice them to become quicker over time. OR... ⇲
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 what users are saying
Good experience
92.2%

Bad experience
4.6%

Neutral
3.2%

~ from our NLP analysis of 283 combined software ratings.

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Ultragaz: Peça o botijão azul

 Private Data Clube Extra collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data