fix problems on 西窗烛 [iphone]

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—— Run into issues on 西窗烛? Get help pending when official support gets back to you!

西窗烛 - 品味中国诗词之美
Info:
company: Beijing xichuang culture media co., Ltd.
: http://xcz.im
: xcz.im
Chat with our AI-based 西窗烛 Support
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Payments issue

Subscription cancellation without communication

Fix: 1. Check your subscription settings: Go to 'Settings' > 'Your Name' > 'Subscriptions' on your iPhone to see your current subscriptions and t... ⇲

Subscription required for free content

Fix: 1. Review subscription options: Check if there are any free trials or limited-time offers that allow access to content without a full subscr... ⇲
 
Privacy issue

Censorship issues for sharing works

Fix: 1. Review sharing settings: Check the app's settings for any options related to content sharing and adjust them accordingly. 2. Use alterna... ⇲
 
UI issue

Inconsistent text formatting

Fix: 1. Check formatting options: Look for any formatting tools within the app that allow you to adjust text styles and ensure they are applied c... ⇲
 
Features issue

Missing comments feature

Fix: 1. Check for updates: Ensure the app is updated to the latest version, as features may be added in newer releases. 2. Explore alternative f... ⇲

Disappeared reading section

Fix: 1. Restart the app: Close and reopen the app to see if the reading section reappears. 2. Check for updates: Ensure the app is updated, as u... ⇲
 
Support issue

No customer service

Fix: 1. Look for FAQs: Check the app's help section or website for frequently asked questions that may address your concerns. 2. Use social medi... ⇲
 
Account issue

Inability to join after-sales group

Fix: 1. Check eligibility: Ensure you meet any requirements for joining the after-sales group, such as having a valid subscription. 2. Look for... ⇲

Limited access to features without membership

Fix: 1. Review membership options: Check if there are any free trials or limited-time offers that allow access to premium features. 2. Explore a... ⇲
 
Customization issue

Pinyin support missing

Fix: 1. Check language settings: Go to the app's settings and look for language options to enable Pinyin support if available. 2. Use external t... ⇲
 
Ads issue

Ads not present

Fix: 1. Check app settings: Look for any settings that may allow you to enable ads or promotional content. 2. Reinstall the app: Sometimes, rein... ⇲
 
Settings issue

Language setting not functioning

Fix: 1. Restart the app: Close the app completely and reopen it to see if the language settings take effect. 2. Recheck settings: Go to the app'... ⇲
 
Community issue

Lack of community engagement

Fix: 1. Participate in forums: Join online forums or social media groups related to the app to engage with other users. 2. Create content: Start... ⇲
 
Permissions issue

Inability to post from certain locations

Fix: 1. Check location settings: Ensure that the app has permission to access your location in your device settings. 2. Use a VPN: If the app re... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
97.8%

Bad experience
1.3%

Neutral
0.9%

~ from our NLP analysis of 2,275 combined software ratings.

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 Private Data 西窗烛 collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Identifiers
    • Diagnostics

  Cost of Subscriptions
  1. 西窗会员 1 个月: $0.99 成为西窗会员后，可获得一系列会员专属功能。
  2. 西窗高级会员 1 个月: $1.99 成为西窗高级会员后，可获得一系列高级会员专属功能。
  3. 西窗会员 12 个月: $6.99 成为西窗会员后，可获得一系列会员专属功能。
  4. 6 个西窗币: $0.99 充值 6 个西窗币，用于应用内部消费，比如打赏
  5. 西窗高级会员 1 年: $22.99 成为西窗高级会员后，可获得一系列高级会员专属功能。
  6. 68 个西窗币: $9.99 充值 68 个西窗币，用于应用内部消费，比如打赏
  7. 18 个西窗币: $2.99 充值 18 个西窗币，用于应用内部消费，比如打赏
  8. 28 个西窗币: $3.99 充值 28 个西窗币，用于应用内部消费，比如打赏
  9. 218 个西窗币: $29.99 充值 218 个西窗币，用于应用内部消费，比如打赏
  10. 128 个西窗币: $19.99 充值 128 个西窗币，用于应用内部消费，比如打赏