fix problems on Hardee's [iphone]

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—— Run into issues on Hardee's ? Get help pending when official support gets back to you!

Hardee's Mobile Ordering
Info:
company: CKE RESTAURANTS HOLDINGS, INC.
: https://www.hardees.com/contact-us
: hardees.com
Chat with our AI-based Hardee's Support
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Support issue

No way to address order issues

Fix: Keep a record of your order details, including the time, items ordered, and any discrepancies. Use this information to address issues direct... ⇲

Inability to communicate with customer service

Fix: Look for a customer service phone number or email address on the Hardee's website. This can provide a direct line of communication for any i... ⇲

Slow response from customer service

Fix: Be persistent and try reaching out during different times of the day, as response times may vary based on volume. OR Utilize social media... ⇲

No follow-up on customer complaints

Fix: Keep a record of your complaints and any reference numbers provided. This can help you follow up if you do not receive a response. OR Con... ⇲
 
Notifications issue

No tracking/notifications of order progress

Fix: After placing an order, set a timer on your phone for the estimated pickup time. This way, you can keep track of when to head to the store w... ⇲

Points expire without notice

Fix: Regularly check your rewards points balance in the app and note any expiration dates. Set reminders on your phone to use points before they... ⇲

Hardee's notifications redirect to App Store

Fix: Check your app settings to ensure that notifications are set up correctly. Go to Settings > Notifications > Hardee's and adjust the settings... ⇲

Hardee's requires email confirmation for order notification

Fix: Check your email settings to ensure that you are receiving notifications from Hardee's. Add them to your contacts to prevent emails from goi... ⇲

Hardee's does not notify of order status

Fix: Set a timer for your order pickup time as a workaround to keep track of when to go to the store. OR Check the app settings to ensure noti... ⇲
 
Updates issue

Menu items not updated in app

Fix: Regularly check the Hardee's website or social media for the latest menu updates. This can help you stay informed about new items or changes... ⇲
 
Network issue

Order details not transmitted correctly to store

Fix: Double-check your order details before submitting. Ensure that all items and customizations are correct to minimize errors in transmission.... ⇲
 
Customization issue

Limited customization options for orders

Fix: If the app does not allow for certain customizations, consider placing your order in person or over the phone where you can specify your pre... ⇲

No option to order drinks without ice

Fix: If the app does not allow for this customization, consider ordering in person or over the phone where you can specify your preference direct... ⇲
 
Crashes issue

Hardee's crashes or freezes

Fix: Try closing the app completely and restarting it. On iPhone, swipe up from the bottom of the screen and swipe the app off the screen to clos... ⇲
 
Payments issue

Difficulties completing orders

Fix: If you encounter issues while placing an order, try restarting the app or your device. This can often resolve temporary glitches. OR Clea... ⇲
 
Bugs issue

Inconsistent order fulfillment

Fix: When picking up your order, verify the items received against your order confirmation. If there are discrepancies, address them with the sta... ⇲

Missing items in rewards program

Fix: Regularly check the rewards section of the app for updates and ensure you are logged into the correct account. OR If you notice missing r... ⇲

Inability to order specific items

Fix: If certain items are not available in the app, check the Hardee's website or call the store to see if they can accommodate your request dire... ⇲
 
Settings issue

No option to cancel or change orders

Fix: If you need to change or cancel an order, call the store directly as soon as possible. They may be able to assist you even after the order i... ⇲

Inability to change pickup time for future orders

Fix: If you need to change the pickup time, call the store directly after placing your order to see if they can accommodate your request. OR C... ⇲
 
Location issue

Hardee's does not recognize location for orders

Fix: Ensure that location services are enabled for the app. Go to Settings > Privacy > Location Services and make sure Hardee's is set to 'While... ⇲
 
Compatibility issue

Hardee's does not support all menu items

Fix: Check the Hardee's website for a complete menu and order items that are not available in the app directly at the store. OR Provide feedba... ⇲
 
UI issue

Hardee's requires unnecessary animations on startup

Fix: If the animations are bothersome, try to close the app and reopen it quickly to skip the animations, or check if there is a setting to disab... ⇲
 
Feedback issue

Hardee's does not allow for easy feedback submission

Fix: If the app lacks a feedback feature, consider using the Hardee's website to submit your feedback or suggestions. OR Utilize social media... ⇲
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 what users are saying
Good experience
95.2%

Bad experience
2.5%

Neutral
2.3%

~ from our NLP analysis of 33,406 combined software ratings.

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 Private Data Hardee's collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics