fix problems on Houston FCU [iphone]

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—— Run into issues on Houston FCU? Get help pending when official support gets back to you!

Houston FCU
Info:
company: Houston Federal Credit Union
: http://www.houstonfcu.org
: www.houstonfcu.org
Chat with our AI-based Houston FCU Support
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Data issue

Information missing from mobile app

Fix: Check the app settings to ensure all notifications and information categories are enabled. Go to the app settings and toggle on any relevant... ⇲
 
Login issue

Long delays when trying to log in

Fix: Ensure you have a stable internet connection. Switch between Wi-Fi and mobile data to see if the login speed improves. If using Wi-Fi, try r... ⇲

Unable to refresh or log in after updates

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the app off the screen. The... ⇲

Constantly requires password re-entry

Fix: Check if the app has a 'Remember Me' or 'Stay Logged In' option during login. Ensure this option is selected to reduce the frequency of pass... ⇲
 
Features issue

No images of cashed checks

Fix: If the app does not support check images, consider using the Houston FCU website to view check images. Log in to your account on the website... ⇲
 
Syncing issue

Data is several days behind

Fix: Log out of the app and log back in to refresh the data. This can sometimes force the app to update its information. OR Check your interne... ⇲

Houston FCU has not updated balance in a month

Fix: Force close the app and reopen it to see if the balance updates. If not, try logging out and back in to refresh your account information.... ⇲

Houston FCU does not update after purchases

Fix: Log out of the app and log back in to refresh your account information and see if the purchases update correctly. OR Check your internet... ⇲
 
Slow issue

Houston FCU running slow after iPhone update

Fix: Clear the app's cache and data by going to your iPhone settings, selecting the Houston FCU app, and clearing any available cache. This can h... ⇲
 
Installation issue

Houston FCU won't open after reinstall

Fix: Ensure your iPhone is running the latest iOS version compatible with the app. Go to Settings > General > Software Update to check for update... ⇲
 
Compatibility issue

Requires iOS version not compatible with older devices

Fix: Check if there is an older version of the app that is compatible with your device. Sometimes, older versions can be found in the App Store u... ⇲
 
UI issue

Site structure is too complicated

Fix: Familiarize yourself with the site structure by exploring the main sections and bookmarking frequently used pages for easier access in the f... ⇲

Features buried under multiple layers

Fix: Take time to explore the app thoroughly to understand where features are located. Make a note of where key features are for quicker access i... ⇲
 
Crashes issue

Houston FCU fails to load and crashes

Fix: Force close the app and restart it. If it continues to crash, try uninstalling and reinstalling the app to resolve any corrupted files. OR... ⇲

Houston FCU crashes when depositing checks

Fix: Ensure you are following the correct procedure for check deposits as outlined in the app's help section. Make sure the check is properly ali... ⇲
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 what users are saying
Good experience
97.0%

Bad experience
1.6%

Neutral
1.4%

~ from our NLP analysis of 5,413 combined software ratings.

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 Private Data Houston FCU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location