fix problems on ArcGIS Companion [iphone]

—— Run into issues on ArcGIS Companion? Get help pending when official support gets back to you!

ArcGIS Companion

Info:

company: ESRI

: https://support.esri.com/en

: www.esri.com

Chat with our AI-based ArcGIS Companion Support

🛠️ Common ArcGIS Companion Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

ArcGIS Companion sometimes crashes when using saved web maps

Fix: 1. Clear the app's cache: Go to your iPhone's Settings > Scroll down to find ArcGIS Companion > Tap on it > Select 'Clear Cache'. This can h... ⇲

login button obscured by header

Fix: 1. Rotate your device: Sometimes, switching to landscape mode can help display the login button properly. Rotate your iPhone to see if the b... ⇲

cannot log into Enterprise

Fix: 1. Verify your credentials: Ensure that you are entering the correct username and password for your Enterprise account. Check for any typos... ⇲

cannot log into account through Google

Fix: 1. Check Google account settings: Ensure that your Google account is active and that you can log in through a web browser. If there are any... ⇲

Account issue

cannot use a public account

Fix: 1. Verify account type: Ensure that the account you are trying to use is indeed a public account and not a private or organizational account... ⇲