fix problems on Marvel [iphone]

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—— Run into issues on Marvel ? Get help pending when official support gets back to you!

Marvel — Design and Prototype
Info:
company: Marvel Prototyping LTD
: https://marvelapp.com/support/
: www.marvelapp.com
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Compatibility issue

Cannot import PSDs

Fix: Convert your PSD files to PNG or JPEG format using an image editing software like Photoshop or an online converter. Once converted, you can... ⇲

Limited import options (only images)

Fix: Consider using a third-party tool to convert your files into image formats. For example, convert PDFs or other document types into PNG or JP... ⇲

Prototypes only shareable in web view

Fix: Export your prototype as a PDF or image file to share it outside of the web view. This can allow others to view your design without needing... ⇲
 
Bugs issue

Random order of imported images

Fix: Manually reorder the images after importing. In the design panel, you can drag and drop the images to arrange them in the desired order. O... ⇲

Edits not showing in preview

Fix: Make sure to refresh the preview window after making edits. Sometimes, the preview does not update automatically, and a manual refresh can r... ⇲

Bugs in mobile and computer testing

Fix: Ensure that both your mobile and computer versions of the app are updated to the latest version to minimize bugs. OR Try testing your pro... ⇲
 
UI issue

Obstructive purple box in template view

Fix: Check if the purple box is a placeholder for an element that needs to be filled. Click on it and see if you can edit or remove it from the t... ⇲

Inability to copy and paste whole pages

Fix: Instead of copying the entire page, consider using the 'Duplicate' feature if available. This can create a new page with the same elements w... ⇲

Link creation options disappear

Fix: Ensure you are in the correct mode for link creation. Sometimes, certain features are only available in specific modes (like design mode).... ⇲

No way to exit play mode without closing app

Fix: Look for a hidden exit button or gesture. Some apps have specific gestures (like swiping down) to exit play mode. OR If there is no exit... ⇲

Not intuitive for new users

Fix: Familiarize yourself with the app by exploring the interface and using the built-in help resources. Spend some time clicking through the men... ⇲
 
Screen issue

Copying pages leads to white screen

Fix: Instead of copying the entire page, try duplicating the elements individually. Select each element, right-click, and choose 'Duplicate'. Thi... ⇲

Blank screen when pressing play

Fix: Try restarting the app. A simple restart can often resolve temporary glitches that cause a blank screen. OR Check for updates to the app.... ⇲
 
Crashes issue

Frequent crashes and loss of progress

Fix: Ensure that your app is updated to the latest version. Check the App Store for any available updates and install them. OR Regularly save... ⇲
 
Video issue

Tutorial video won't play

Fix: Check your internet connection. A slow or unstable connection can prevent videos from loading. Try switching to a different network or reset... ⇲
 
Customization issue

Image cropping limitations

Fix: Use an external image editing tool to crop your images before importing them into Marvel. Tools like Canva or Photoshop can provide more adv... ⇲

Limited design templates and controls

Fix: Explore third-party template resources online. Many websites offer free or paid templates that can be imported into your project. OR Cons... ⇲
 
Support issue

Support response issues

Fix: Check the app's FAQ or help section for common issues and solutions. This can often provide immediate answers without needing to wait for su... ⇲
 
Audio issue

Lack of GIF and audio support

Fix: Convert GIFs to video formats before importing them into the app. Use online converters to change GIFs into MP4 or other supported formats.... ⇲
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 what users are saying
Good experience
92.5%

Bad experience
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Neutral
3.5%

~ from our NLP analysis of 2,529 combined software ratings.

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