fix problems on HSBC UK [iphone]

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—— Run into issues on HSBC UK ? Get help pending when official support gets back to you!

HSBC UK Mobile Banking
Info:
company: HSBC Global Services (UK) Limited
: https://www.hsbc.co.uk/1/2/contact-and-support/ways-to-bank/mobile
: www.hsbc.co.uk
Chat with our AI-based HSBC UK Support
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Notifications issue

Timeout runs without notification

Fix: Check the app settings for any timeout or session management options. If available, adjust these settings to extend the timeout duration or... ⇲
 
Bugs issue

Cheque deposit feature not working

Fix: Ensure that you are following the correct steps for cheque deposit as outlined in the app's help section. This usually involves taking clear... ⇲
 
UI issue

Money transfer tool not intuitive

Fix: Take time to explore the app's user interface. Look for tutorials or help sections within the app that can guide you through the money trans... ⇲
 
Messages issue

Messages sent to multiple locations

Fix: Check your app settings to see if there are options for managing message notifications or delivery preferences. Adjust these settings to lim... ⇲
 
Support issue

Chat/support feature unresponsive

Fix: Try closing the app completely and reopening it. If the chat feature is still unresponsive, check your internet connection to ensure it is s... ⇲

Long hold times for support

Fix: Try reaching out to support during off-peak hours to reduce wait times. Early mornings or late evenings may have shorter hold times. OR C... ⇲
 
Updates issue

Home address update not possible

Fix: Check if there are specific requirements or restrictions for updating your address in the app. Sometimes, certain changes can only be made t... ⇲

HSBC UK requires update despite being updated

Fix: Check the App Store for any pending updates. Sometimes, updates may not install correctly, and a manual update may be necessary. OR If th... ⇲
 
Account issue

Locked out of US accounts

Fix: Ensure you are using the correct login credentials. If you have forgotten your password, use the password reset feature to regain access.... ⇲

Too many hoops to jump through

Fix: Familiarize yourself with the app's navigation and features. Create a checklist of steps needed for common tasks to streamline your process.... ⇲

Complicated account access

Fix: Review the app's help section for tips on simplifying account access. This may include saving login information or using biometric login opt... ⇲
 
Login issue

Password reset issues

Fix: Follow the password reset instructions carefully. Ensure that you are checking your email (including spam/junk folders) for the reset link.... ⇲

Frequent re-login required

Fix: Check the app settings for any security options that may be causing frequent logouts. Adjust these settings if possible to extend your sessi... ⇲
 
Crashes issue

HSBC UK crashes on login

Fix: Try restarting your device to clear any temporary issues. If the app continues to crash, consider uninstalling and reinstalling it to reset... ⇲

Initial crashes post-install

Fix: After installation, ensure that you have a stable internet connection and try restarting your device to clear any temporary issues. OR If... ⇲
 
Compatibility issue

Face ID not supported on newer devices

Fix: Check the app settings to see if there is an option to enable Face ID. If not, you may need to use a password or PIN for login. OR Consid... ⇲

Inconsistent performance across regions

Fix: Check your internet connection and try switching between Wi-Fi and mobile data to see if performance improves. OR If performance issues p... ⇲
 
Network issue

Server errors when accessing app abroad

Fix: Check if the app has any restrictions on international access. If so, consider using a VPN to connect to a server in the UK. OR Ensure th... ⇲
 
Payments issue

Difficulties in making payments

Fix: Double-check that you are entering the correct payment details. Ensure that your payment method is valid and has sufficient funds. OR If... ⇲
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 what users are saying
Good experience
96.3%

Bad experience
2.1%

Neutral
1.6%

~ from our NLP analysis of 17,781 combined software ratings.

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 Private Data HSBC UK collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics