fix problems on Hello Sitter [iphone]

—— Run into issues on Hello Sitter? Get help pending when official support gets back to you!

Hello Sitter: Childcare

Info:

company: Hello Sitter LLC

: https://www.hellositter.com/faq/

: www.hellositter.com

Chat with our AI-based Hello Sitter Support

🛠️ Common Hello Sitter Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Last minute cancellations by sitters

Fix: To mitigate last minute cancellations, consider setting up a backup sitter in advance. This way, if your primary sitter cancels, you have so... ⇲

Poor customer service response

Fix: If you encounter poor customer service, try using multiple channels to reach out. For example, if email responses are slow, try using any av... ⇲

Bugs issue

Inaccurate availability of sitters

Fix: When booking a sitter, always confirm their availability directly through the app's messaging feature. This can help ensure that the sitter... ⇲

Recurring booking time function issues

Fix: If the recurring booking feature is not functioning properly, try manually entering the booking details each time as a temporary workaround... ⇲

Account issue

Bugs in account creation

Fix: If you encounter bugs during account creation, try clearing the app's cache or reinstalling the app. This can often resolve temporary glitch... ⇲

Difficulty deleting account or credit card information

Fix: To delete your account, navigate to the account settings in the app. Look for an option to delete or deactivate your account. If you cannot... ⇲

Support issue

Sitters often late

Fix: When booking a sitter, specify your expectations regarding punctuality in the booking notes. This can help set the tone for the appointment... ⇲

Payments issue

High cancellation fees

Fix: To avoid high cancellation fees, familiarize yourself with the app's cancellation policy before booking. If you anticipate needing to cancel... ⇲

Billing issues

Fix: For billing issues, first check your payment history in the app to ensure all charges are accurate. If discrepancies are found, document the... ⇲

Notifications issue

Hello Sitter sends spam by default

Fix: Check the app's notification settings to adjust your preferences. You can usually turn off promotional notifications or emails in the settin... ⇲

UI issue

Confusing user interface

Fix: Take some time to explore the app's features and settings. Familiarizing yourself with the layout can help reduce confusion. You can also lo... ⇲

Customization issue

Lack of dark mode support

Fix: If dark mode is not supported, consider using your device's accessibility settings to enable a high-contrast mode, which can reduce eye stra... ⇲

Authentication problems with Facebook

Fix: If you're having trouble logging in with Facebook, try logging out of both the app and Facebook, then log back in. This can refresh the conn... ⇲

Compatibility issue

Limited coverage in advertised areas

Fix: If you find that sitters are not available in your area, consider expanding your search radius within the app settings. This may help you fi... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

93.8%

Bad experience

4.0%

Neutral

2.2%

~ from our NLP analysis of 681 combined software ratings.

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Private Data Hello Sitter collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Contact Info
- Diagnostics