fix problems on Mona [iphone]

—— Run into issues on Mona ? Get help pending when official support gets back to you!

Mona for Mastodon

Info:

company: Junyu Kuang

: https://mastodon.social/@MonaApp

: mastodon.social

Chat with our AI-based Mona Support

🛠️ Common Mona Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Voiceover cannot read follow button

Fix: Ensure that VoiceOver is enabled on your iPhone by going to Settings > Accessibility > VoiceOver and toggling it on. If the follow button is... ⇲

Replies filter not working

Fix: Try clearing the app's cache by going to Settings within the app (if available) and looking for an option to clear cache or reset settings.... ⇲

Payments issue

Basic features locked behind paywall

Fix: Explore the app's settings to see if there are any free features that can be unlocked through completing certain tasks or promotions. Someti... ⇲

Basic functionality unusable without payment

Fix: Explore the app's free features thoroughly. Sometimes, users overlook free functionalities that can still provide a good experience. Check t... ⇲

Notifications issue

Notifications not showing on Mac

Fix: Check your notification settings on your Mac by going to System Preferences > Notifications. Ensure that notifications for the Mona app are... ⇲

Customization issue

Unable to mute individual posts

Fix: Look for a long-press option on the post you want to mute. Some apps allow you to mute posts by pressing and holding on the post until a men... ⇲

Login page not opening

Fix: Check your internet connection to ensure you are connected to Wi-Fi or cellular data. If the connection is stable, try restarting the app or... ⇲

Bugs issue