fix problems on LEO [iphone]

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—— Run into issues on LEO? Get help pending when official support gets back to you!

LEO
Info:
company: Léger Marketing inc.
: https://www.legeropinion.com/en/faq/
: www.legeropinion.com
Chat with our AI-based LEO Support
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Account issue

LEO deactivation issues

Fix: If you are experiencing deactivation, try logging out and then logging back into the app. This can refresh your session and resolve temporar... ⇲
 
Login issue

Requires frequent login

Fix: Check if you have the 'Remember Me' option enabled during login. If not, enable it to reduce the frequency of logins. OR Ensure that your... ⇲
 
Bugs issue

Limited survey availability

Fix: Regularly check the app for new surveys, as availability can change frequently. Make it a habit to open the app at different times of the da... ⇲
 
Loading issue

LEO fails to load

Fix: Check your internet connection. Ensure you are connected to Wi-Fi or have a strong cellular signal. Try switching between Wi-Fi and cellular... ⇲
 
Compatibility issue

Not mobile device friendly for all surveys

Fix: If a survey is not mobile-friendly, try accessing it on a different device, such as a computer or tablet, if possible. OR Provide feedbac... ⇲
 
Network issue

Does not work with VPN

Fix: Disable your VPN temporarily while using the LEO app. Go to your VPN app and disconnect it before launching LEO. OR If you need to use a... ⇲
 
UI issue

Rewards tab and contact options are non-functional

Fix: Try logging out and back into the app to refresh the session, which may resolve the issue with the rewards tab. OR If the rewards tab is... ⇲
 
Customization issue

Limited gift card choices

Fix: Check if there are any updates or announcements within the app regarding new gift card options. Sometimes, new options are added periodicall... ⇲
 
Notifications issue

Inconsistent survey notifications

Fix: Ensure that notifications are enabled for the LEO app in your device settings. Go to Settings > Notifications > LEO and make sure Allow Noti... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
68.9%

Bad experience
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Neutral
9.8%

~ from our NLP analysis of 61 combined software ratings.

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Protégez-Vous

 Private Data LEO collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Usage Data
    • Sensitive Info
    • Diagnostics