fix problems on Tom Thumb Deals & Delivery [iphone]

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Tom Thumb Deals & Delivery
Info:
company: Albertsons Companies, LLC
: http://www.tomthumb.com
: www.tomthumb.com
Chat with our AI-based Tom Thumb Deals & Delivery Support
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Account issue

Difficult to manage multiple accounts

Fix: If you have multiple accounts, consider using a password manager to keep track of your login information. This can help you switch between a... ⇲

Limited functionality for shared accounts

Fix: If you are sharing an account, establish clear communication with the other user about who will manage which aspects of the account to avoid... ⇲
 
Bugs issue

Inconsistent rewards tracking

Fix: Regularly check your rewards balance in the app and take screenshots for your records. If you notice discrepancies, you can refer back to th... ⇲

Clipped deals not automatically applied

Fix: Before checking out, manually review your cart to ensure that all clipped deals are applied. If they are not, try re-clipping them and refre... ⇲

Expired items mixed with fresh products

Fix: When shopping, always check the expiration dates on items before purchasing. If you find expired items, take a photo and report them through... ⇲

In-store scanning feature is unreliable

Fix: Ensure that your camera lens is clean and that you are in a well-lit area when using the scanning feature. This can improve the accuracy of... ⇲

Items substituted without notice

Fix: When placing an order, check the substitution policy in the app to understand how it works. If you prefer not to have substitutions, look fo... ⇲
 
Search issue

Search function returns irrelevant results

Fix: Try using specific keywords or phrases when searching for items. Avoid using general terms and instead focus on exact product names or categ... ⇲
 
Crashes issue

Frequent app crashes

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Tom Thumb Deals & Delivery, and check for updates. If... ⇲
 
Support issue

Poor customer service response

Fix: Document your interactions with customer service, including dates and details of your inquiries. This can help you follow up more effectivel... ⇲

Delivery service quality has declined

Fix: Provide feedback through the app regarding your delivery experiences. This can help the service improve over time. OR Consider scheduling... ⇲
 
UI issue

Confusing navigation between lists and coupons

Fix: Take some time to familiarize yourself with the app's layout. Create a mental map of where different features are located, or write down a q... ⇲

Inability to zoom in on sale ads

Fix: Try taking a screenshot of the ad and then zooming in on the screenshot using your phone's photo viewer. This can help you read the fine pri... ⇲

Sales requirements are unclear

Fix: Before shopping, review the terms and conditions of any sales or promotions in the app. This can help clarify what is required to take advan... ⇲

Difficult to find remaining points for rewards

Fix: Regularly check the rewards section of the app to keep track of your points. Take notes on how many points you earn with each purchase to be... ⇲
 
Notifications issue

Notifications for deals are poorly timed

Fix: Check the app's notification settings to ensure they are set to your preferences. You may be able to adjust the timing or frequency of notif... ⇲
 
Updates issue

Updates make previous features unusable

Fix: After an update, take some time to explore the new features and settings. Sometimes, features are moved or renamed, and familiarizing yourse... ⇲

Tom Thumb Deals & Delivery requires constant updates to function

Fix: Enable automatic updates for the app in your device settings to ensure you always have the latest version without needing to check manually.... ⇲
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 what users are saying
Good experience
97.2%

Neutral
1.7%

Bad experience
1.1%

~ from our NLP analysis of 69,778 combined software ratings.

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 Private Data Tom Thumb Deals & Delivery collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Location
    • Search History
    • Identifiers
    • Usage Data