fix problems on Fly [iphone]

—— Run into issues on Fly? Get help pending when official support gets back to you!

Fly - A Better Ride

Info:

company: Fly Ride Inc

: https://ridefly.app/contact

Chat with our AI-based Fly Support

🛠️ Common Fly Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Fly does not connect with scooters

Fix: 1. Ensure Bluetooth is enabled on your iPhone. Go to Settings > Bluetooth and toggle it on. 2. Restart the Fly app by double-tapping the hom... ⇲

Unable to delete payment method

Fix: 1. Open the Fly app and navigate to your account settings. 2. Look for the 'Payment Methods' or 'Wallet' section. 3. Select the payment meth... ⇲

Support issue

Fly buffers when accessing support

Fix: 1. Check your internet connection. Switch between Wi-Fi and cellular data to see if the issue persists. 2. Clear the app cache by going to S... ⇲

Customer service unresponsive

Fix: 1. Try reaching out to customer service through multiple channels, such as social media, email, or in-app messaging. 2. Document your attemp... ⇲

Social media support is fake

Fix: 1. Verify the official social media accounts of Fly to ensure you are contacting the right support channels. 2. Look for verified badges or... ⇲

No contact point for support

Fix: 1. Look for a 'Help' or 'Support' section within the app. 2. Check the Fly website for contact information or support resources. 3. If no co... ⇲

Bugs issue

Cannot end ride in app

Fix: 1. Ensure you are in a location where the app can detect the scooter. Move to an open area if necessary. 2. Try refreshing the app by closin... ⇲

No way to cancel ride in app

Fix: 1. Check if there is a 'Cancel Ride' option in the app menu or during the ride. 2. If you cannot find this option, try closing the app and r... ⇲

Fly does not allow parking or pausing ride

Fix: 1. Check the app settings to see if there is an option to enable parking or pausing rides. 2. If the feature is not available, consider usin... ⇲

Loading issue

FAQ link does not load

Fix: 1. Check your internet connection to ensure it is stable. 2. Try accessing the FAQ link from a different browser or device to see if the iss... ⇲

Report Error link does not load

Fix: 1. Similar to the FAQ link, check your internet connection. 2. Try accessing the Report Error link from a different device or browser. 3. If... ⇲

Payments issue

Max top up amount is $0

Fix: 1. Check if there are any restrictions on your account or payment method that may prevent topping up. 2. Ensure that your payment method is... ⇲

Charges account without ride usage

Fix: 1. Review your transaction history in the app to identify any unauthorized charges. 2. Ensure that you have not accidentally initiated a rid... ⇲

Crashes issue

Fly freezes or crashes

Fix: 1. Ensure your iPhone is updated to the latest iOS version by going to Settings > General > Software Update. 2. Clear the app cache by offlo... ⇲