fix problems on Promethean [iphone]

—— Run into issues on Promethean? Get help pending when official support gets back to you!

Promethean

Info:

company: Promethean

: https://support.prometheanworld.com/contact

: www.prometheanworld.com

Chat with our AI-based Promethean Support

🛠️ Common Promethean Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Works inconsistently

Fix: Ensure that your iPhone and the Promethean software are both updated to the latest versions. Go to Settings > General > Software Update on y... ⇲

Does not utilize full screen on iPad

Fix: Check the display settings within the Promethean app. Look for an option to adjust the display mode or aspect ratio settings to ensure it is... ⇲

Video issue

Unreliable mirroring

Fix: Ensure that both your iPhone and the device you are mirroring to are connected to the same Wi-Fi network. This is crucial for reliable mirro... ⇲

Screen share image distortion

Fix: Check the resolution settings on both your iPhone and the device you are sharing to. Ensure they are compatible and set to the same resoluti... ⇲

UI issue

Aspect ratio issues

Fix: Check the settings within the Promethean app for any options related to aspect ratio or screen fit. Adjust these settings to see if it resol... ⇲

Distorted images and text

Fix: Ensure that the resolution settings on both your iPhone and the receiving device are set to compatible levels. Check the display settings on... ⇲

Audio issue

No audio output

Fix: Check the volume settings on your iPhone and ensure that it is not muted. Also, check the audio output settings in the Promethean app to ens... ⇲

Network issue

Random disconnections

Fix: Make sure that your Wi-Fi connection is stable. If you are experiencing weak Wi-Fi, try moving closer to the router or resetting your router... ⇲

Inability to connect to devices

Fix: Ensure that Bluetooth is enabled on your iPhone and that the device you are trying to connect to is also discoverable. Go to Settings > Blue... ⇲

Camera issue

Inefficient QR code scanning

Fix: Ensure that you are holding your device steady and that the QR code is well-lit and in focus. Try to avoid glare or reflections that may hin... ⇲

Bugs issue

Promethean is mostly useless

Fix: Explore the app's settings and features thoroughly. Sometimes, users may overlook functionalities that could enhance their experience. Check... ⇲