fix problems on Limeade ONE [iphone]

​

—— Run into issues on Limeade ONE? Get help pending when official support gets back to you!

Limeade ONE
Info:
company: Limeade
: http://support.limeade.com
: www.limeade.com
Chat with our AI-based Limeade ONE Support
   Hello! How can I assist you?  

characters left:
 
Network issue

difficult to connect to Fitbit

Fix: 1. Check Fitbit App: Ensure that the Fitbit app is installed and functioning properly on your iPhone. Open the Fitbit app and make sure your... ⇲
 
Notifications issue

notifications are hard to track

Fix: 1. Adjust Notification Settings: Go to your iPhone Settings > Notifications > Limeade ONE. Ensure that notifications are enabled and customi... ⇲
 
Customization issue

font size is too large

Fix: 1. Adjust Accessibility Settings: Go to Settings > Display & Text Size on your iPhone. Check if 'Larger Text' is enabled and adjust the slid... ⇲

no differentiation in activities

Fix: 1. Use Tags or Categories: Check if the app allows you to tag or categorize activities for better organization. This can help you differenti... ⇲
 
Bugs issue

tasks do not always register

Fix: 1. Sync Manually: Try manually syncing your tasks by going to the settings or sync option within the app. This can help ensure that all task... ⇲

points are not recorded

Fix: 1. Verify Activity Tracking: Ensure that the activities you are performing are being tracked correctly in the app. Check the activity log to... ⇲

Limeade ONE does not track sleep accurately

Fix: 1. Sync with Apple Health: Ensure that Limeade ONE is properly synced with Apple Health, as this can improve sleep tracking accuracy. 2. Ma... ⇲
 
Syncing issue

Limeade ONE resets connection to Apple Health

Fix: 1. Reauthorize Apple Health: Go to the settings in Limeade ONE and disconnect from Apple Health. Then, reconnect and reauthorize the app to... ⇲
 
Login issue

infinite login loop

Fix: 1. Clear App Cache: Go to Settings > General > iPhone Storage, find Limeade ONE, and offload the app. Reinstall it to clear any cached data... ⇲
 
Loading issue

pages do not load

Fix: 1. Check Internet Connection: Ensure that your iPhone is connected to a stable Wi-Fi or cellular network. Try switching networks if possible... ⇲
 
Updates issue

social feed overwhelms updates

Fix: 1. Customize Feed Settings: Check if there are options within the app to customize or filter the social feed to show only the updates you wa... ⇲

missing features from previous version

Fix: 1. Explore New Features: Sometimes, new versions come with different features. Explore the app thoroughly to see if similar functionalities... ⇲
 
Account issue

password reset issues

Fix: 1. Check Email Spam Folder: If you are not receiving the password reset email, check your spam or junk folder to ensure it hasn’t been filte... ⇲
 
Search issue

limited activity search

Fix: 1. Use Specific Keywords: When searching for activities, use specific keywords or phrases that accurately describe the activity you are look... ⇲
 
Security issue

requires multiple authentication steps

Fix: 1. Save Login Credentials: Use a password manager to save your login credentials, which can help streamline the login process. 2. Enable Fa... ⇲
 
UI issue

Limeade ONE is not user-friendly

Fix: 1. Explore Tutorials: Look for any tutorials or guides within the app that can help you understand how to navigate it more effectively. 2.... ⇲

Limeade ONE is just a web interface

Fix: 1. Use Mobile Browser: If the app is not providing a good experience, consider accessing Limeade ONE through your mobile browser for potenti... ⇲
 
Support issue

feedback submission fails

Fix: 1. Check Internet Connection: Ensure that you have a stable internet connection when trying to submit feedback. 2. Try Again Later: If the... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
96.4%

Bad experience
1.9%

Neutral
1.7%

~ from our NLP analysis of 9,526 combined software ratings.

 Switch to these Alternatives:
Via Benefits Accounts
Schwab Workplace Retirement
symplr Workforce
HYPR
Microsoft MyHub
Benefitplace
Inside Ochsner
Fidelity Health®
Slack for Intune
Beekeeper - Digital Workplace

 Private Data Limeade ONE collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics