fix problems on Setmore Appointment Scheduling [iphone]

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—— Run into issues on Setmore Appointment Scheduling? Get help pending when official support gets back to you!

Setmore Appointment Scheduling
Info:
company: Setmore
: https://support.setmore.com
: www.setmore.com
Chat with our AI-based Setmore Appointment Scheduling Support
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UI issue

Appointments displayed in list form without gaps

Fix: To improve readability, consider using a different view if available, such as a calendar view. This can help you visualize your appointments... ⇲

Clients showing up on wrong days due to UI errors

Fix: To mitigate this issue, always double-check the appointment date and time before confirming with clients. You can also send a confirmation m... ⇲

Inability to edit appointments

Fix: Ensure you are logged in with the correct permissions. If you are an admin, you should have the ability to edit appointments. If not, check... ⇲

Inability to copy and paste addresses

Fix: Try using a different text input method or keyboard app that allows for copying and pasting. Some keyboards have built-in clipboard features... ⇲

Mobile app interface issues after update

Fix: Check for any available updates for the app that may fix interface issues. If the problem persists, try uninstalling and reinstalling the ap... ⇲

Inability to mark appointments as no-shows or cancellations

Fix: Create a manual log or spreadsheet to track no-shows and cancellations until the feature is available in the app. OR Communicate with you... ⇲
 
Account issue

Loss of access to clients' past appointment history

Fix: Check if there is an option in the app settings to view past appointments. Sometimes, this feature may be hidden under a different menu or t... ⇲

Clients deleted from customer list

Fix: Regularly back up your customer list by exporting it to a CSV file. This way, you can restore any lost clients if they are deleted accidenta... ⇲
 
Notifications issue

Notifications not disabling despite settings

Fix: Double-check your notification settings in both the app and your device settings. Ensure that notifications are turned off for Setmore in yo... ⇲

Incorrect appointment reminders sent

Fix: Review your reminder settings to ensure they are set correctly for each appointment. Adjust the timing and content of reminders as needed.... ⇲
 
Messages issue

Inability to email receipts or transaction details

Fix: Check if there is an option in the app settings to enable email receipts. If not, you can manually create a receipt using a template and sen... ⇲

Duplicate appointment emails sent to clients

Fix: Review your appointment settings to ensure that you are not duplicating notifications. Check if there are multiple notification settings ena... ⇲
 
Settings issue

No confirmation mode for staff to accept/decline appointments

Fix: Implement a manual confirmation process where staff can communicate via a group chat or messaging app to confirm appointments before they ar... ⇲

No option for second email for reminders

Fix: Consider using a third-party email service that allows for multiple recipients. You can manually send reminders to a second email address.... ⇲

Business hours change does not affect staff hours

Fix: Manually adjust staff hours in their individual profiles to reflect the new business hours. This may need to be done for each staff member.... ⇲
 
Updates issue

Appointments changing times randomly after update

Fix: Check for any updates or patches that may have been released to fix this issue. If available, install them immediately. OR As a workaroun... ⇲
 
Glitches issue

Setmore Appointment Scheduling glitches causing extra work

Fix: Try clearing the app cache or reinstalling the app to resolve any glitches. This can often fix performance issues. OR If glitches persist... ⇲
 
Permissions issue

Customer name lookup blocked for staff

Fix: Check the user permissions for your staff members. Ensure they have the necessary access to view customer information. OR If the issue co... ⇲
 
Compatibility issue

Limited visibility for events in iOS calendar

Fix: Check the calendar settings in your iOS device to ensure that the Setmore calendar is synced properly. Go to Settings > Calendar > Accounts... ⇲
 
Payments issue

Difficulty in accessing payment settings

Fix: Navigate to the settings menu and look for payment options. If you cannot find them, try searching for 'payment' in the app's help section.... ⇲

No option to hold credit card information for no-shows

Fix: As a workaround, consider using a third-party payment processor that allows you to hold credit card information securely for no-shows. OR... ⇲
 
Support issue

Poor customer service response

Fix: Document your issues and keep a record of your communications. This can help you track responses and follow up more effectively. OR Consi... ⇲
 
Syncing issue

Importing contacts fails to include address information

Fix: Check the import settings to ensure that address fields are selected for import. If not, adjust the settings and try importing again. OR... ⇲
 
Bugs issue

Increased complexity in performing previously simple tasks

Fix: Take time to familiarize yourself with the new layout and features of the app. Sometimes, a learning curve is involved after updates. OR... ⇲
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 what users are saying
Good experience
92.0%

Bad experience
4.6%

Neutral
3.3%

~ from our NLP analysis of 9,078 combined software ratings.

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 Private Data Setmore Appointment Scheduling collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contacts
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Setmore Solo Premium - Monthly: $11.99 Premium for Solo user, billed monthly
  2. Setmore Solopreneur - Monthly: $8.99 Premium plan for solo users, billed monthly.
  3. Setmore Premium - Monthly: $24.99 Setmore Premium with monthly billing.
  4. Setmore Premium - Monthly: $24.99 Setmore Premium with monthly billing.
  5. Setmore Pro - Monthly: $35.99 Premium for 2-4 users, billed monthly
  6. Setmore Solo Premium - Annual: $107.99 Premium for Solo user, billed yearly
  7. Setmore Pro Plus - Monthly: $53.99 Premium for 6 users, billed monthly
  8. Setmore Pro - Annual: $239.99 Premium for 2-4 users, billed yearly
  9. Setmore Solopreneur - Annual: $98.99 Premium plan for solo users, billed yearly.
  10. Setmore Pro Plus - Annual: $349.99 Premium for 6 users, billed yearly