fix problems on MyOCCU [iphone]

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—— Run into issues on MyOCCU ? Get help pending when official support gets back to you!

MyOCCU Mobile Banking
Info:
company: Oregon Community Credit Union
: https://www.myoccu.org/myoccu-online-mobile
: www.myoccu.org
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Payments issue

Cannot cancel pending transfers

Fix: 1. Open the MyOCCU app and navigate to the 'Transfers' section. 2. Look for a list of pending transfers. 3. If there is an option to edit or... ⇲

Difficult credit card payment process

Fix: 1. Ensure that you are following the correct steps for making a payment. Go to the 'Payments' section and select 'Credit Card Payment'. 2. D... ⇲
 
Bugs issue

Inaccurate balance display after remote deposit

Fix: 1. Refresh the app by pulling down on the screen to update the balance. 2. Log out of the app and log back in to see if the balance updates... ⇲
 
Slow issue

Slow loading times

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if performance improves. 2. Clear the app cac... ⇲

Long transfer times

Fix: 1. Check the transfer method you are using; some methods may take longer than others. 2. Ensure that you are initiating transfers during bus... ⇲
 
Crashes issue

Frequent crashes

Fix: 1. Update the MyOCCU app to the latest version via the App Store. 2. Restart your iPhone to clear any temporary glitches. 3. Check for iOS u... ⇲

Mobile deposit crashes

Fix: 1. Ensure that you are following the correct steps for mobile deposit, including taking clear pictures of the check. 2. Restart the app and... ⇲
 
Loading issue

MyOCCU fails to load

Fix: 1. Check your internet connection to ensure it is stable. 2. Force close the app by swiping up from the bottom of the screen and swiping the... ⇲
 
Login issue

Authentication issues with mobile app

Fix: 1. Ensure you are entering the correct username and password. 2. If you have forgotten your password, use the 'Forgot Password' feature to r... ⇲
 
Account issue

Inability to access statements

Fix: 1. Navigate to the 'Statements' section within the app. 2. Ensure that you have the correct account selected if you have multiple accounts.... ⇲
 
Search issue

Cannot find old transactions

Fix: 1. Use the search feature within the app to look for specific transactions by date or amount. 2. Check the filters applied to your transacti... ⇲
 
Glitches issue

External account linking glitches

Fix: 1. Ensure that you are entering the correct login credentials for the external account. 2. Check if the external account is supported by MyO... ⇲
 
UI issue

Small line items difficult to read

Fix: 1. Adjust the display settings on your iPhone by going to Settings > Display & Brightness and increasing text size. 2. Use the zoom feature... ⇲
 
Settings issue

Inability to edit ongoing bills

Fix: 1. Navigate to the 'Bills' section of the app and select the bill you wish to edit. 2. Look for an 'Edit' option; if it is not available, ch... ⇲
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 what users are saying
Good experience
97.2%

Neutral
2.1%

Bad experience
0.7%

~ from our NLP analysis of 24,076 combined software ratings.

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 Private Data MyOCCU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics