fix problems on MyKey [iphone]

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—— Run into issues on MyKey? Get help pending when official support gets back to you!

MyKey - IndyGo
Info:
company: Flowbird Inc.
: https://www.indygo.net/mykey
: www.indygo.net
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Loading issue

Cannot load fare card

Fix: Ensure that your device is connected to the internet. If you are on a weak connection, try switching to a stronger Wi-Fi network or using mo... ⇲
 
Camera issue

MyKey rarely scans QR code

Fix: Ensure that the QR code is well-lit and not damaged. Hold your phone steady and at a distance of about 6-12 inches from the QR code. If the... ⇲
 
Registration issue

Cannot create an account

Fix: Double-check that all required fields are filled out correctly, including email format and password requirements. Ensure that you are not us... ⇲
 
Login issue

Login issues with existing accounts

Fix: Make sure you are entering the correct email and password. If you have forgotten your password, use the 'Forgot Password' feature to reset i... ⇲
 
Support issue

Customer service is unresponsive

Fix: If you are having trouble reaching customer service, try using different communication methods such as email, social media, or in-app messag... ⇲

Rude bus driver responses

Fix: If you encounter a rude bus driver, try to remain calm and polite. Document the incident, including the time, location, and details of the i... ⇲
 
Crashes issue

MyKey fails to open

Fix: Restart your device to clear any temporary glitches that may be preventing the app from opening. After restarting, try launching the app aga... ⇲

MyKey crashes after updates

Fix: After an update, it is often helpful to restart your device. This can help clear any temporary issues that may cause the app to crash. OR... ⇲
 
UI issue

QR code does not display

Fix: Ensure that you are connected to the internet, as the QR code may require a data connection to generate. If you are connected and still do n... ⇲

QR code is too small

Fix: Try zooming in on the QR code by moving your phone closer to it. Ensure that the code is well-lit and not obstructed by any objects. OR I... ⇲

Translation errors in the app

Fix: If you encounter translation errors, try changing the app's language settings. Go to Settings within the app and select your preferred langu... ⇲
 
Payments issue

Auto refill option does not work

Fix: Check your payment method to ensure it is valid and has sufficient funds. Go to the payment settings in the app and verify that your payment... ⇲

MyKey does not support Apple Pay

Fix: If you want to use Apple Pay, check if there are any updates available for the app that may add this feature. Go to the App Store and see if... ⇲

Inability to tap card through app

Fix: Ensure that your device's NFC (Near Field Communication) is enabled. Go to Settings > NFC and make sure it is turned on. This feature is nec... ⇲
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 what users are saying
Good experience
92.0%

Bad experience
5.4%

Neutral
2.6%

~ from our NLP analysis of 615 combined software ratings.

 Switch to these Alternatives:
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BCycle
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Indiana DNR

 Private Data MyKey collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data