fix problems on Poplin [iphone]

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—— Run into issues on Poplin? Get help pending when official support gets back to you!

Poplin: Got Laundry? Allow us.
Info:
company: Poplin Technologies, Inc.
: https://poplin.co/contact
: poplin.co
Chat with our AI-based Poplin Support
   Hello! How can I assist you?  

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Messages issue

Inability to respond to messages

Fix: 1. Check App Permissions: Go to Settings > Privacy > Messaging and ensure that Poplin has permission to access your messages. 2. Restart th... ⇲

Messages not saved in the app

Fix: 1. Check App Settings: Look for any settings within the Poplin app that pertain to message storage or history. Ensure that saving messages i... ⇲
 
Support issue

Poor communication from service providers

Fix: 1. Use In-App Messaging: If available, use the in-app messaging feature to communicate directly with service providers for clarity. 2. Set... ⇲

Inconsistent service quality

Fix: 1. Provide Feedback: Use the app’s feedback feature to report inconsistencies in service quality. This can help improve future services. 2.... ⇲

Lack of customer support response

Fix: 1. Use Multiple Channels: If the app has multiple ways to contact support (chat, email, phone), try using different methods to reach out. 2... ⇲
 
Bugs issue

Missing items after service

Fix: 1. Document Items: Before handing over your laundry, take photos of all items to have a record. 2. Report Missing Items: Use the app to rep... ⇲

Inaccurate weight billing

Fix: 1. Weigh Your Laundry: Before sending your laundry, weigh it yourself to have a reference point. 2. Report Discrepancies: If you notice a b... ⇲

Items returned unclean

Fix: 1. Provide Detailed Instructions: When placing your order, specify any stains or special cleaning instructions to ensure the service provide... ⇲

Poorly folded laundry

Fix: 1. Provide Folding Instructions: When placing your order, specify how you would like your laundry folded. 2. Report Issues: If laundry is r... ⇲

Inadequate garment protection

Fix: 1. Specify Protection Needs: When placing your order, specify any special protection needs for delicate items. 2. Use Garment Bags: Conside... ⇲

Service providers not following instructions

Fix: 1. Provide Clear Instructions: When placing your order, be as detailed as possible with your instructions to avoid misunderstandings. 2. Fo... ⇲
 
Slow issue

Delayed pickups and deliveries

Fix: 1. Check Schedule: Verify the scheduled pickup and delivery times in the app to ensure there are no misunderstandings. 2. Contact Provider:... ⇲
 
UI issue

Confusing pricing structure

Fix: 1. Review Pricing Information: Check the app for a detailed breakdown of pricing. Look for any FAQs or help sections that explain the pricin... ⇲

Difficulty canceling orders

Fix: 1. Check Cancellation Policy: Review the app’s cancellation policy to understand the process and any time limits. 2. Use the App: Navigate... ⇲
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 what users are saying
Good experience
95.1%

Bad experience
4.3%

Neutral
0.7%

~ from our NLP analysis of 22,070 combined software ratings.

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 Private Data Poplin collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Other Data