—— Run into issues on My Westlake Portfolio? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: If the app frequently locks you out, try resetting your password. Go to the login screen, select 'Forgot Password?', and follow the prompts... ⇲
Fix: Ensure that your internet connection is stable. Try switching between Wi-Fi and mobile data to see if the issue persists. If you are on Wi-F... ⇲
Fix: While the app may not support face recognition, you can enable Touch ID or Face ID for your device. Go to Settings > Face ID & Passcode (or... ⇲
Fix: Check if your iPhone's AutoFill settings are enabled. Go to Settings > Safari > AutoFill and ensure that 'Use Contact Info' and 'Names and P... ⇲
Fix: Explore the app's settings and features thoroughly. Sometimes, certain functionalities are hidden in menus or require specific actions to un... ⇲
Fix: Ensure that you are entering all required information correctly. Double-check for typos in your email address and other fields. If the app p... ⇲
Fix: Verify that you are using the correct email address associated with your account. If you have multiple email addresses, try each one to see... ⇲
Fix: Regularly check your account information for accuracy. If you notice discrepancies, try logging out and back in to refresh the data. OR I... ⇲
Fix: Check your payment method to ensure it is valid and has sufficient funds. If you are using a credit card, verify that it has not expired and... ⇲
Fix: Review the payment options available in the app. If there are alternative methods that do not incur fees, consider switching to those option... ⇲
Fix: Review the payment methods available and choose one that has lower fees. Some methods may have promotional rates or lower processing fees th... ⇲
Fix: Check if the app allows for custom payment schedules. If not, consider setting reminders to make manual payments every two weeks instead.... ⇲
Fix: If updates are causing issues, consider disabling automatic updates. Go to Settings > App Store and toggle off 'App Updates'. This allows yo... ⇲
Fix: Utilize any available self-help resources within the app, such as FAQs or troubleshooting guides, to find solutions to your issues without n... ⇲