fix problems on Vy [iphone]

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—— Run into issues on Vy? Get help pending when official support gets back to you!

Vy
Info:
company: Vygruppen AS
: http://www.vy.no
: www.vy.no
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Crashes issue

Vy crashes after ticket purchase

Fix: Ensure that your app is updated to the latest version, as updates often include bug fixes. Go to the App Store, search for the app, and chec... ⇲
 
Login issue

Lengthy login setup with error messages

Fix: Double-check the information you are entering during the login setup. Ensure that your email and password meet the app's requirements (e.g.,... ⇲
 
Payments issue

No option to pay with Apple Pay

Fix: If Apple Pay is not available, consider using a different payment method that is accepted by the app. You can also check if there are any up... ⇲

Cumbersome PayPal process

Fix: To streamline the PayPal process, ensure that your PayPal account is fully set up and linked to a valid funding source. This can help reduce... ⇲

No support for foreign credit cards

Fix: If your foreign credit card is not accepted, consider using a local payment method or a virtual card service that provides a card number com... ⇲

Transaction failures

Fix: If you experience transaction failures, ensure that your payment method is valid and has sufficient funds. Check for any alerts from your ba... ⇲

Limited payment options

Fix: If the app has limited payment options, consider using a payment service that can link to multiple funding sources, such as a digital wallet... ⇲
 
Customization issue

No dark mode

Fix: If the app does not support dark mode, consider adjusting your device's display settings to reduce brightness or enable Night Shift, which c... ⇲
 
Account issue

Cannot create an account without a Norwegian phone

Fix: If you do not have a Norwegian phone number, consider using a virtual phone number service that provides a Norwegian number for verification... ⇲

Unusable without a profile

Fix: If you need to create a profile to use the app, follow the steps provided in the app for account creation. Ensure you have all necessary inf... ⇲
 
Downloads issue

Tickets not available online

Fix: If tickets are not available online, check if there are alternative purchasing options, such as physical ticket outlets or kiosks. You can a... ⇲

Inability to locate downloaded tickets

Fix: Check the app's settings or help section for information on where downloaded tickets are stored. Some apps have a dedicated section for tick... ⇲

Inconsistent ticket retrieval process

Fix: If ticket retrieval is inconsistent, ensure that you are following the correct steps as outlined in the app's help section. This may include... ⇲
 
UI issue

Poor user interface

Fix: Familiarize yourself with the app's layout and features. Sometimes, taking time to explore can help you understand how to navigate better. Y... ⇲

Rebranding confusion

Fix: Stay informed about the app's branding changes by checking their official website or social media channels for updates. This can help clarif... ⇲

Overloaded GUI

Fix: To manage an overloaded GUI, try to focus on the main features you use most often. If the app allows customization, rearrange or hide less f... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
50.0%

Bad experience
46.4%

Neutral
3.6%

~ from our NLP analysis of 28 combined software ratings.

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 Private Data Vy collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics