fix problems on Equitable [iphone]

—— Run into issues on Equitable ? Get help pending when official support gets back to you!

Equitable Mobile App

Info:

company: Equitable Financial Services, LLC

: https://equitable.com/support

Chat with our AI-based Equitable Support

🛠️ Common Equitable Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Equitable freezes frequently

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the app off the s... ⇲

Equitable is slow to load

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the loading speed improves. 2. Clear the a... ⇲

UI issue

Difficult to navigate

Fix: 1. Familiarize yourself with the app layout by exploring each section. Take notes on where key features are located. 2. Look for a help or t... ⇲

No print capabilities

Fix: 1. Take screenshots of the information you want to print and use the Photos app to print those images. 2. Use the website version of the app... ⇲

Equitable layout is not user-friendly

Fix: 1. Spend some time exploring the app to become more familiar with its layout. 2. Look for any user guides or FAQs within the app that may he... ⇲

Difficult to view investment details

Fix: 1. Zoom in on the screen using the pinch gesture to get a better view of the details. 2. Check if there are any settings within the app that... ⇲

Error messages during login

Fix: 1. Double-check your login credentials for accuracy. Ensure that Caps Lock is off and that you are entering the correct email and password.... ⇲

Equitable does not stay signed in

Fix: 1. Check your app settings to see if there is an option to stay signed in or remember your credentials. 2. Ensure that your iPhone's setting... ⇲

Account issue

Inadequate account details

Fix: 1. Navigate to the account settings or profile section of the app to ensure all your information is up to date. 2. If certain details are mi... ⇲

Inconsistent access to account information

Fix: 1. Log out of the app and log back in to refresh your session. 2. Check your internet connection to ensure it is stable, as poor connectivit... ⇲

Limited historical data access

Fix: 1. Check if there are any settings within the app that allow you to adjust the date range for historical data. 2. Use the website version of... ⇲

Compatibility issue

Limited functionality compared to website

Fix: 1. Identify the specific features you need that are missing from the app. 2. Use the website for those specific tasks until the app is updat... ⇲

Updates issue

No real-time updates

Fix: 1. Ensure that notifications are enabled for the app in your iPhone settings (Settings > Notifications > App Name). 2. Check your internet c... ⇲

Equitable has not been updated recently

Fix: 1. Regularly check the App Store for updates and install them as they become available. 2. If the app is not updating, try uninstalling and... ⇲

Security issue

Cannot paste passwords

Fix: 1. Use a password manager app that allows you to copy and paste passwords securely. 2. Manually type in your password if pasting is not an o... ⇲

Support issue

Support phone number does not dial

Fix: 1. Ensure that you are dialing the number correctly, including any necessary area codes. 2. Try copying the number and pasting it into your... ⇲

Requires multiple calls for support

Fix: 1. Prepare a list of your issues before calling support to ensure you cover everything in one call. 2. Use the app's help section to find an... ⇲

No email support option

Fix: 1. Use the app's help section to find alternative support options, such as live chat or phone support. 2. Document your issues and use socia... ⇲

Crashes issue

Equitable crashes when checking unit values

Fix: 1. Close the app and restart your iPhone to clear any temporary glitches. 2. Ensure that your app is updated to the latest version available... ⇲

Screen issue

Blank screen on account overview

Fix: 1. Close the app and restart your iPhone to clear any temporary glitches. 2. Ensure you have a stable internet connection, as a poor connect... ⇲