fix problems on Theory [iphone]

—— Run into issues on Theory? Get help pending when official support gets back to you!

Theory

Info:

company: Theory LLC

: https://www.theory.com/frequently-asked-questions_pd.html

Chat with our AI-based Theory Support

🛠️ Common Theory Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

hard to navigate

Fix: To improve navigation, try familiarizing yourself with the layout of the app. Spend a few minutes exploring each section to understand where... ⇲

too many pop ups

Fix: To reduce the number of pop-ups, check if there is an option in the app settings to disable notifications or promotional messages. This can... ⇲

Loading issue

images load slowly

Fix: Ensure that your internet connection is stable and fast. If you are on Wi-Fi, try moving closer to the router or switching to a different ne... ⇲

Bugs issue

Theory is buggy

Fix: Make sure the app is updated to the latest version. Go to the App Store, search for the app, and see if there is an update available. Update... ⇲

filters don’t work

Fix: Try resetting the filters by clearing all selections and starting over. Sometimes filters can become stuck, and resetting them can help. O... ⇲

loses filters when navigating back

Fix: When using filters, try to avoid using the back button and instead use the app's navigation options to return to the previous page. This may... ⇲

categories fail to work

Fix: Try refreshing the app or navigating back to the main menu and selecting the categories again. Sometimes a simple refresh can fix loading is... ⇲

multiple buttons not working

Fix: Close the app completely and reopen it to see if that resolves the issue. Sometimes apps can become unresponsive and a restart can help. O... ⇲

Payments issue

no app discount

Fix: Check the app regularly for any promotional offers or discounts that may be available. Sometimes discounts are time-limited or seasonal, so... ⇲

no Apple Pay

Fix: Check if there are any updates available for the app that might include Apple Pay functionality. If not, consider using an alternative payme... ⇲

Settings issue

no settings or order history

Fix: Explore the app thoroughly to see if there is a hidden menu or section for settings or order history. Sometimes these options are not immedi... ⇲

UI issue

checkout button missing

Fix: Ensure that you have added items to your cart and that you are on the correct page to view the checkout button. Sometimes the button may not... ⇲

cannot zoom on products

Fix: Check if there is a zoom feature available by double-tapping on the product image or using a pinch gesture. Some apps have specific gestures... ⇲

items cannot be removed from cart

Fix: Try tapping and holding the item in your cart to see if a remove option appears. Some apps require a long press to access additional options... ⇲

inconsistent navigation

Fix: Take note of the navigation patterns that work and those that do not. This can help you develop a strategy for using the app more effectivel... ⇲

Syncing issue

Theory does not sync with website

Fix: Ensure you are logged into the same account on both the app and the website. Sometimes syncing issues arise from being logged into different... ⇲

wishlist not saved

Fix: Ensure you are logged into your account when adding items to your wishlist, as items may not save if you are not logged in. OR If the wis... ⇲

cannot log into account

Fix: Double-check your login credentials to ensure they are correct. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲

Freezing issue

Theory freezes

Fix: If the app freezes, try force-closing it by swiping up from the bottom of the screen and swiping the app off the screen. Then reopen the app... ⇲

Slow issue

slow performance

Fix: Ensure that your device has enough storage space available, as low storage can affect app performance. Delete unnecessary apps or files to f... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

61.0%

Bad experience

39.0%

Neutral

0.0%

~ from our NLP analysis of 41 combined software ratings.

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Private Data Theory collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Financial Info
- Location
- Contact Info
- Identifiers
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Contact Info
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location