fix problems on Chrome River SNAP [iphone]

—— Run into issues on Chrome River SNAP? Get help pending when official support gets back to you!

Chrome River SNAP

Info:

company: Emburse, Inc.

: https://www.chromeriver.com/support

Chat with our AI-based Chrome River SNAP Support

🛠️ Common Chrome River SNAP Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Receipt processor sometimes splits single receipts into multiple images

Fix: When scanning receipts, ensure that the entire receipt is visible within the camera frame. Hold the camera steady and avoid any shadows or o... ⇲

Occasional failure to upload receipts

Fix: Ensure that you have a stable internet connection when attempting to upload receipts. If you are on a mobile network, try switching to Wi-Fi... ⇲

Loading issue

Delay in receipts appearing in the gallery

Fix: Check your internet connection, as a slow connection can delay the appearance of receipts. If you are on a mobile network, consider switchin... ⇲

Syncing issue

Requires time for receipts to transfer

Fix: To speed up the transfer process, ensure that you are using a strong and stable internet connection. Avoid uploading large files or multiple... ⇲

Customization issue

Inability to add comments directly in the app

Fix: As a workaround, you can keep a separate note-taking app open while using Chrome River SNAP. Write down any comments you want to add and the... ⇲

Compatibility issue

Chrome River SNAP may not integrate with secretaries for receipt uploads

Fix: If the app does not allow direct uploads to secretaries, consider using email to send receipts to your secretary. You can upload the receipt... ⇲

Updates issue

New updates may cause resubmission of receipts

Fix: Before updating the app, take note of any receipts that are currently pending submission. After the update, check the status of these receip... ⇲

Permissions issue

Limited functionality for screenshots

Fix: If the app has limited functionality for screenshots, consider using a dedicated screenshot tool or app that allows for better editing and a... ⇲

Bugs issue

Not all users find it reliable

Fix: If you experience reliability issues, try uninstalling and reinstalling the app. This can clear any corrupted data and provide a fresh start... ⇲

Camera issue

Some users experience issues with image quality

Fix: To improve image quality, ensure that you are using good lighting when capturing receipts. Avoid using the flash, as it can create glare. In... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

74.0%

Bad experience

19.9%

Neutral

6.2%

~ from our NLP analysis of 146 combined software ratings.

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Private Data Chrome River SNAP collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics