fix problems on US Eagle [iphone]

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US Eagle Mobile Banking
Info:
company: US Eagle Federal Credit Union
: https://www.useagle.org
: www.useagle.org
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Payments issue

Mobile deposit not eligible

Fix: Ensure that you are using a check that meets the eligibility criteria for mobile deposits, such as being properly endorsed and not exceeding... ⇲

Inability to transfer money between accounts

Fix: Verify that you have linked both accounts within the app. Go to the account settings and ensure both accounts are visible and accessible for... ⇲

Invalid mobile deposit

Fix: Double-check that the check is properly endorsed and that you are following the app's instructions for mobile deposits. Ensure that the chec... ⇲

Cumbersome external to internal transfers

Fix: Review the transfer process in the app and ensure you are following each step correctly. If the process feels lengthy, consider using the ba... ⇲

Transfer feature removed

Fix: Check for any app updates that may restore the transfer feature or provide alternative methods for transferring funds. OR If the transfer... ⇲

Cumbersome bill pay

Fix: Review the bill pay process in the app and ensure you are following each step correctly. If it feels lengthy, consider using the bank's webs... ⇲
 
Uploads issue

Remote capture issues

Fix: Make sure your camera lens is clean and that you are in a well-lit area when capturing the check image. Follow the app's guidelines for posi... ⇲

Remote check deposit unreliable

Fix: Ensure you are following the app's guidelines for remote check deposits, including proper endorsement and image quality. OR If remote dep... ⇲
 
Notifications issue

Lack of alert settings

Fix: Check the app settings to see if there are any notification options available. If not, consider setting reminders on your phone's calendar f... ⇲
 
UI issue

Loan payment dates hard to find

Fix: Navigate to the Loans section of the app and look for a calendar or payment schedule feature that may provide due dates for your loans. OR... ⇲

No quick balance option

Fix: Look for a settings option in the app that allows you to enable quick balance features. Some apps have this feature hidden in the settings m... ⇲

Cluttered interface

Fix: Try customizing the app layout if the option is available. Some apps allow you to rearrange or hide certain features to declutter the interf... ⇲
 
Support issue

Tech support not available for members

Fix: Check the app for any FAQs or help sections that may provide answers to common issues. Many apps have built-in support resources. OR If y... ⇲
 
Login issue

Face ID issues

Fix: Ensure that Face ID is enabled for the app in your iPhone settings. Go to Settings > Face ID & Passcode and check if the app is listed under... ⇲

Invalid login errors

Fix: Double-check your username and password for any typos. If you have forgotten your password, use the 'Forgot Password' feature to reset it.... ⇲
 
Account issue

Credit card info removed during issues

Fix: Check your account settings to see if the credit card information can be re-entered. Ensure that you are using the correct card details. O... ⇲

Inability to see account names

Fix: Check the app settings to see if there is an option to display account names. Sometimes, account nicknames can be set for easier identificat... ⇲

Limited transaction history access

Fix: Navigate to the transaction history section and check if there are filters or date ranges that can be adjusted to view more transactions.... ⇲

Separate user ID for business and personal accounts

Fix: If you have both personal and business accounts, ensure you are using the correct user ID for each account when logging in to avoid confusio... ⇲
 
Compatibility issue

No Apple Pay support

Fix: If Apple Pay is not supported, consider using the bank's app for transactions or look for alternative payment methods that are accepted by t... ⇲
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 what users are saying
Good experience
95.4%

Neutral
2.5%

Bad experience
2.2%

~ from our NLP analysis of 13,097 combined software ratings.

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 Private Data US Eagle collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Other Data