fix problems on K12 [iphone]

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—— Run into issues on K12? Get help pending when official support gets back to you!

K12
Info:
company: Stride Inc.
: https://www.help.k12.com/s/
: www.k12.com
Chat with our AI-based K12 Support
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Syncing issue

attendance data not saved

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as poor connectivity can prevent data from being saved. Swi... ⇲

students not showing up

Fix: 1. Refresh the app: Pull down on the screen to refresh the data in the app. This can help load the latest information. 2. Check account set... ⇲

missing assignments or classes

Fix: 1. Refresh the app: Pull down on the screen to refresh the data and see if missing assignments or classes appear. 2. Check the school’s web... ⇲
 
Bugs issue

error messages during navigation

Fix: 1. Restart the app: Close the K12 app completely and reopen it. This can clear temporary glitches that may cause error messages. 2. Check f... ⇲
 
Updates issue

inaccurate schedule updates

Fix: 1. Sync the app: Look for a sync option within the app settings to ensure you have the latest schedule updates. 2. Check for notifications:... ⇲
 
Login issue

login issues

Fix: 1. Reset your password: If you are having trouble logging in, try resetting your password through the app or the website. Follow the prompts... ⇲
 
Crashes issue

K12 crashes

Fix: 1. Update the app: Make sure you are using the latest version of the K12 app, as updates often fix stability issues. 2. Restart your iPhone... ⇲
 
Notifications issue

notifications not functioning

Fix: 1. Check notification settings: Go to Settings > Notifications > K12 and ensure that notifications are enabled. Adjust the settings to allow... ⇲

no notifications for schedule changes

Fix: 1. Enable notifications: Go to Settings > Notifications > K12 and ensure notifications are turned on. Adjust settings to allow alerts for sc... ⇲
 
Messages issue

lack of email functionality

Fix: 1. Use a different email app: If the K12 app does not support email functionality, consider using a dedicated email app on your iPhone to ma... ⇲

no direct chat with teachers

Fix: 1. Use alternative communication methods: If the app lacks chat functionality, consider using email or school-provided communication tools t... ⇲
 
Account issue

inability to view student accounts

Fix: 1. Check account permissions: Ensure that your account has the necessary permissions to view student accounts. This may require checking wit... ⇲
 
Support issue

poor customer support

Fix: 1. Utilize online resources: Check the K12 website for FAQs, user guides, or forums that may provide answers to common issues. 2. Document... ⇲
 
UI issue

confusing interface

Fix: 1. Explore the app: Spend some time navigating through the app to familiarize yourself with its layout and features. 2. Refer to user guide... ⇲
 
Customization issue

limited features for students

Fix: 1. Use alternative tools: If the app lacks certain features, consider using other educational tools or apps that complement K12 and provide... ⇲

lack of community features

Fix: 1. Use social media: Engage with other parents and students through social media platforms or community groups to create a sense of communit... ⇲
 
Installation issue

repeatedly requires app deletion and reinstallation

Fix: 1. Clear app cache: If the app is malfunctioning, try clearing the cache through your iPhone settings to avoid the need for reinstallation.... ⇲
 
Settings issue

no access to full calendar

Fix: 1. Check app settings: Look for calendar settings within the app to ensure you have access to all available features. 2. Use the school’s w... ⇲
 
Compatibility issue

inconsistent performance across devices

Fix: 1. Ensure all devices are updated: Make sure that the K12 app is updated on all devices to the latest version to ensure consistent performan... ⇲
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 what users are saying
Good experience
49.9%

Bad experience
44.1%

Neutral
5.9%

~ from our NLP analysis of 1,094 combined software ratings.

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 Private Data K12 collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics