fix problems on Brad [iphone]

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Bradford White Connect™
Info:
company: Bradford White
: https://www.bradfordwhite.com/connect/
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Bugs issue

Scheduling feature is unusable

Fix: 1. Check app permissions: Go to Settings > Privacy > Location Services and ensure that the Bradford White Connect™ app has the necessary per... ⇲

Brad fails to show current temperature

Fix: 1. Refresh the app: Close the app and reopen it to refresh the data. Sometimes, the app may need a manual refresh to display the current tem... ⇲

Daily usage data is inaccurate

Fix: 1. Check device calibration: Ensure that your Bradford White device is properly calibrated and functioning correctly, as inaccurate readings... ⇲

Brad does not show remaining hot water

Fix: 1. Refresh the app: Close and reopen the app to refresh the data display. OR 2. Check device settings: Ensure that the device is function... ⇲

Brad shows incorrect set temperature

Fix: 1. Verify settings: Double-check the temperature settings within the app to ensure they are set correctly. OR 2. Restart the app: Close a... ⇲
 
Loading issue

Authorization errors when loading

Fix: 1. Log out and log back in: Go to the app settings and log out of your account. Then, log back in to refresh your authorization status. OR... ⇲

Brad fails to load device

Fix: 1. Restart the app: Close the app completely and reopen it to see if it can load the device properly. OR 2. Reconnect the device: Go to t... ⇲
 
Syncing issue

Power usage data disappears

Fix: 1. Check for updates: Ensure that both the app and your device firmware are up to date, as updates may fix bugs related to data display. O... ⇲
 
Settings issue

Brad does not allow vacation mode scheduling

Fix: 1. Verify app settings: Check if the vacation mode feature is available in your app version. If not, consider updating the app or checking t... ⇲

Brad does not retain settings changes

Fix: 1. Ensure you save changes: After making changes in the app, make sure to tap 'Save' or 'Apply' before exiting the settings menu. OR 2. R... ⇲

Cannot set time of use settings

Fix: 1. Verify app permissions: Ensure the app has the necessary permissions to access your device's clock and settings. OR 2. Manually adjust... ⇲
 
Crashes issue

Brad crashes or freezes

Fix: 1. Force close the app: Double-tap the home button (or swipe up from the bottom on newer iPhones) and swipe the app away to close it. Then,... ⇲
 
Network issue

Bluetooth connection is unreliable

Fix: 1. Toggle Bluetooth: Go to Settings > Bluetooth and toggle it off and back on. This can help re-establish a connection with the device. OR... ⇲

Brad fails to reconnect after disconnection

Fix: 1. Restart the app: Close the app and reopen it to attempt to reconnect to the device. OR 2. Reboot your device: Restart your Bradford Wh... ⇲
 
Notifications issue

Brad does not provide alerts for mode changes

Fix: 1. Check notification settings: Go to Settings > Notifications > Bradford White Connect™ and ensure that notifications are enabled for the a... ⇲
 
UI issue

Brad interface is confusing

Fix: 1. Explore the app: Spend some time navigating through the app to familiarize yourself with its layout and features. Look for a help or tuto... ⇲
 
Compatibility issue

Brad does not support local control APIs

Fix: 1. Check for updates: Ensure that you are using the latest version of the app, as updates may add new features or support. OR 2. Use alte... ⇲
 
Login issue

Brad logs out frequently

Fix: 1. Check for app updates: Ensure you are using the latest version of the app, as updates may fix login issues. OR 2. Clear app cache: Go... ⇲
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 what users are saying
Bad experience
60.0%

Good experience
22.5%

Neutral
17.5%

~ from our NLP analysis of 40 combined software ratings.

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 Private Data Brad collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics