fix problems on Kyiv Digital [iphone]

—— Run into issues on Kyiv Digital? Get help pending when official support gets back to you!

Kyiv Digital

Info:

company: GOLOVNYI INFORMATSIINO-OBCHYSLIUVALNYI TSENTR, KP

: https://transport.kyivcity.gov.ua

Chat with our AI-based Kyiv Digital Support

🛠️ Common Kyiv Digital Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Kyiv Digital frequently crashes

Fix: 1. Update the App: Go to the App Store, search for Kyiv Digital, and check if there is an update available. If so, update the app as develop... ⇲

No public transport schedule or tracking

Fix: 1. Check for Updates: Ensure you have the latest version of the app, as new features may be added in updates. 2. Use Alternative Apps: While... ⇲

Payments issue

Service fails during ticket purchase

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and mobile data to see if the issue persist... ⇲

QR code scanning issues with payment

Fix: 1. Clean Camera Lens: Ensure your camera lens is clean and free from obstructions that may affect scanning. 2. Adjust Distance: Move the cam... ⇲

High commission fees

Fix: 1. Review Payment Options: Check if there are alternative payment methods that may have lower fees associated with them. 2. Use Promotions:... ⇲

Duplicate charges for tickets

Fix: 1. Check Transaction History: Review your transaction history in the app to confirm if duplicate charges occurred. If so, take a screenshot... ⇲

Customization issue

Lack of English language option

Fix: 1. Change Device Language: Go to Settings > General > Language & Region and set your preferred language to English. Some apps automatically... ⇲

No dark mode option

Fix: 1. Check Device Settings: Go to Settings > Display & Brightness and enable Dark Mode for your device. Some apps may follow the system settin... ⇲

Notifications issue

No live alerts for air raid warnings

Fix: 1. Enable Notifications: Go to Settings > Notifications > Kyiv Digital and ensure notifications are enabled. This may help in receiving aler... ⇲

Kyiv Digital logs out frequently

Fix: 1. Check for Updates: Ensure the app is updated to the latest version, as updates may fix session management issues. 2. Reinstall the App: U... ⇲

Repetitive login required

Fix: 1. Enable 'Remember Me': If available, check the 'Remember Me' option during login to stay logged in. 2. Clear App Cache: Go to Settings > G... ⇲

Bugs issue

Incorrect address retrieval

Fix: 1. Check Location Services: Go to Settings > Privacy > Location Services and ensure that Kyiv Digital has permission to access your location... ⇲

Features issue

No route planning feature

Fix: 1. Use Alternative Navigation Apps: While waiting for this feature, consider using Google Maps or other navigation apps that provide route p... ⇲

Support issue

Inconsistent customer support response

Fix: 1. Use In-App Support: Check if the app has a support or help section that may provide quicker responses or FAQs that can assist you. 2. Doc... ⇲

Compatibility issue

Kyiv Digital not compatible with older iOS versions

Fix: 1. Update iOS: If possible, update your iPhone to the latest iOS version that is compatible with your device to ensure app compatibility. 2.... ⇲