fix problems on Patient Gateway [iphone]

—— Run into issues on Patient Gateway? Get help pending when official support gets back to you!

Patient Gateway

Info:

company: Mass General Brigham, Inc

: https://ppgapp.partners.org/public/support/faq/portal

: www.massgeneralbrigham.org

Chat with our AI-based Patient Gateway Support

🛠️ Common Patient Gateway Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Patient Gateway freezes while watching stream

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the Patient Gatew... ⇲

slow loading times

Fix: 1. Clear the app cache by going to Settings > General > iPhone Storage > Patient Gateway. Tap 'Offload App' to remove the app without deleti... ⇲

Crashes issue

frequent crashes

Fix: 1. Update the app to the latest version available in the App Store. Developers often release updates to fix bugs and improve stability. 2. R... ⇲

Downloads issue

limited offline functionality

Fix: 1. Before going offline, open the app and navigate to the sections you want to access later. This may allow the app to cache some data for o... ⇲

Support issue

poor customer support

Fix: 1. Utilize the app's FAQ or help section, which may provide answers to common issues. 2. Document your issues clearly and try reaching out t... ⇲

Notifications issue

inconsistent notifications

Fix: 1. Check your notification settings by going to Settings > Notifications > Patient Gateway. Ensure that notifications are enabled and set to... ⇲

UI issue

difficult navigation

Fix: 1. Familiarize yourself with the app layout by exploring each section. Take notes on where key features are located. 2. Look for any tutoria... ⇲

Customization issue

lack of customization options

Fix: 1. Explore the app settings thoroughly to see if there are any hidden customization options that you may have missed. 2. Provide feedback th... ⇲

Battery issue

high battery consumption

Fix: 1. Check which apps are consuming the most battery by going to Settings > Battery. If Patient Gateway is using a lot of battery, limit your... ⇲

Compatibility issue

limited device compatibility

Fix: 1. Check the app's requirements in the App Store to ensure your device meets the minimum specifications. If your device is outdated, conside... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

87.5%

Bad experience

9.0%

Neutral

3.4%

~ from our NLP analysis of 4,224 combined software ratings.

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Private Data Patient Gateway collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Health & Fitness
- Financial Info
- Contact Info
- User Content
- Identifiers
- Usage Data
- Sensitive Info
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Diagnostics