fix problems on QVC [iphone]

—— Run into issues on QVC ? Get help pending when official support gets back to you!

QVC Mobile Shopping (US)

Info:

company: QVC, Inc.

: http://www.qvc.com/everywhere

: www.qvc.com

Chat with our AI-based QVC Support

🛠️ Common QVC Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

QVC freezes while watching stream

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the QVC app off t... ⇲

poor picture quality

Fix: 1. Check your internet connection speed. You can use a speed test app to ensure you have sufficient bandwidth for streaming. Ideally, you sh... ⇲

UI issue

small item images

Fix: 1. Tap on the item image to see if it opens in a larger view. If not, try rotating your device to landscape mode for a better view. 2. Check... ⇲

cluttered interface

Fix: 1. Familiarize yourself with the app layout. Spend some time exploring different sections to understand where items are located. 2. Use the... ⇲

login issues

Fix: 1. Ensure you are entering the correct username and password. If you’ve forgotten your password, use the 'Forgot Password' link to reset it.... ⇲

Crashes issue

QVC crashes frequently

Fix: 1. Update the app to the latest version available in the App Store. 2. Restart your iPhone to clear any temporary glitches that may be causi... ⇲

Audio issue

no sound on videos

Fix: 1. Check the volume settings on your iPhone. Make sure the mute switch is off and the volume is turned up. 2. Ensure that the app is not mut... ⇲

Freezing issue

search function freezes

Fix: 1. Clear the app cache by going to Settings > General > iPhone Storage > QVC and selecting 'Offload App'. This will remove the app but keep... ⇲

Bugs issue

inaccurate order status

Fix: 1. Refresh the app by pulling down on the order status page to see if it updates. 2. Log out of the app and log back in to see if the order... ⇲

wishlist issues

Fix: 1. Ensure you are logged into your account when adding items to your wishlist. If items are not saving, try logging out and back in. 2. Chec... ⇲

repackaged items received

Fix: 1. Check the product description and reviews before purchasing to ensure you are aware of the condition of the item. 2. If you receive a rep... ⇲

missing items in orders

Fix: 1. Check your order confirmation email to verify what items were included in your order. 2. If items are missing, check the app for any upda... ⇲

Settings issue

difficult to change addresses

Fix: 1. Go to your account settings in the app and look for the address book or shipping address section. Make sure to save any changes you make.... ⇲

Payments issue

high shipping fees

Fix: 1. Check if there are any promotions or discounts available for shipping. Sometimes, signing up for newsletters or loyalty programs can prov... ⇲

confusing payment breakdown

Fix: 1. Review your order summary carefully before completing your purchase to ensure you understand all charges. 2. If you have questions about... ⇲

Customization issue

limited filtering options

Fix: 1. Use the search bar to enter specific keywords that may help narrow down your search results. 2. Check if there are any categories or tags... ⇲

Notifications issue

no email notifications for shipping

Fix: 1. Check your account settings in the app to ensure that email notifications are enabled. 2. Verify that the email address associated with y... ⇲

Slow issue

slow app performance

Fix: 1. Close any background apps that may be using resources. Double-tap the home button (or swipe up) and swipe away apps you are not using. 2.... ⇲

Support issue

customer service issues

Fix: 1. Use the in-app customer service feature to submit your inquiries or issues. Make sure to provide detailed information for a quicker respo... ⇲

Security issue

multiple unauthorized charges

Fix: 1. Check your payment method in the app to ensure it is correct and secure. If you see unauthorized charges, immediately remove the payment... ⇲

Privacy issue

lack of detailed product information

Fix: 1. Look for additional product images or videos in the app that may provide more context about the item. 2. Check the QVC website for more d... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

97.6%

Neutral

1.5%

Bad experience

0.9%

~ from our NLP analysis of 342,065 combined software ratings.

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Private Data QVC collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Location
- Contact Info
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- User Content
- Search History
- Identifiers
- Usage Data
- Diagnostics
- Other Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Contact Info
- Diagnostics