fix problems on WeRescue [iphone]

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—— Run into issues on WeRescue? Get help pending when official support gets back to you!

WeRescue: Adopt a Pet Search
Info:
company: Pet Ventures, LLC
: https://www.werescue.pet
: www.werescue.pet
Chat with our AI-based WeRescue Support
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Permissions issue

Inability to share animal listings

Fix: 1. Check App Permissions: Go to Settings > Privacy > Photos and ensure WeRescue has permission to access your photos. This may affect sharin... ⇲
 
Account issue

Password reset function does not work

Fix: 1. Check Email Spam Folder: Sometimes, password reset emails can end up in the spam folder. Check there for the reset email. 2. Use a Differ... ⇲

Requires account creation to search

Fix: 1. Create an Account: If you want to use the app, consider creating an account. This is often a requirement for personalized features and ac... ⇲
 
Search issue

Filters yield no results

Fix: 1. Adjust Filters: Review the filters you are using. Try removing some filters or adjusting the criteria to see if results appear. Sometimes... ⇲

Location-based search issues

Fix: 1. Check Location Settings: Ensure that location services are enabled for WeRescue. Go to Settings > Privacy > Location Services and make su... ⇲
 
Registration issue

Sign-up process is problematic

Fix: 1. Use a Different Method: If signing up via email is problematic, try using a social media account (if available) to sign up instead. 2. Ch... ⇲
 
UI issue

Photo navigation is cumbersome

Fix: 1. Use Swipe Gestures: Familiarize yourself with swipe gestures to navigate through photos. If the app supports pinch-to-zoom, use that to g... ⇲

Slideshow format for pictures is not user-friendly

Fix: 1. Look for Settings: Check if there are settings within the app to change the photo display format. Some apps allow users to switch between... ⇲

WeRescue does not allow for easy navigation of smaller dogs

Fix: 1. Use Search Filters: If available, use size filters to specifically search for smaller dogs. This can help narrow down your results. 2. Ch... ⇲
 
Syncing issue

Inconsistent availability of dogs

Fix: 1. Refresh Listings: Regularly refresh the app to see the most current listings. Sometimes, listings may change frequently, and refreshing c... ⇲
 
Updates issue

Profile information lost after update

Fix: 1. Check for Backup: If you have a backup of your device, consider restoring it to recover lost profile information. 2. Re-enter Information... ⇲
 
Customization issue

Limited options for specific needs like bonded pairs or cat compatibility

Fix: 1. Use General Filters: While specific filters may be limited, try using general filters to find listings that may meet your needs. For exam... ⇲
 
Support issue

Customer service response times vary

Fix: 1. Check FAQs: Before reaching out, check the app’s FAQ section for common issues and solutions. This can save time and provide immediate an... ⇲
 
Payments issue

In-app purchases may not meet expectations

Fix: 1. Review Purchase Details: Before making an in-app purchase, carefully read the description and reviews to ensure it meets your needs. 2. U... ⇲
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 what users are saying
Good experience
94.7%

Neutral
3.1%

Bad experience
2.2%

~ from our NLP analysis of 8,058 combined software ratings.

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 Private Data WeRescue collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. WeRescue+: $6.99 Find your rescue pet faster with WeRescue+
  2. WeRescue+ Saver: $4.99 Find your rescue pet faster with WeRescue+