fix problems on Pathways Financial CU [iphone]

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—— Run into issues on Pathways Financial CU? Get help pending when official support gets back to you!

Pathways Financial CU
Info:
company: Pathways Financial Credit Union Mobile
: https://www.pathwayscu.com/contact/
: www.pathwayscu.com
Chat with our AI-based Pathways Financial CU Support
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UI issue

Takes too many steps to view account balance

Fix: 1. Check if there is a 'Quick View' or 'Home' screen option that displays your balance without navigating through multiple menus. 2. Set up... ⇲

Cannot switch between accounts easily

Fix: 1. Look for a 'Switch Account' button or option in the app's main menu. Familiarize yourself with its location. 2. If the app allows, set y... ⇲

Limited visibility of charge lines

Fix: 1. Explore the app settings to see if there is an option to expand or view more details on transactions. 2. Use the export feature, if avai... ⇲

Requires multiple pages to access balance

Fix: 1. Look for a 'Quick Access' feature in the app settings that may allow you to customize your home screen for easier access to your balance.... ⇲

Difficult to find account information

Fix: 1. Familiarize yourself with the app's layout and where account information is typically located. 2. Use the help section of the app to gui... ⇲

Not user friendly for less tech-savvy users

Fix: 1. Encourage less tech-savvy users to take a tutorial or walkthrough of the app, if available, to help them understand its features. 2. Sim... ⇲
 
Ads issue

Ads appear during login

Fix: 1. Check if there is a premium version of the app that removes ads. If so, consider upgrading. 2. Clear your app cache and data by going to... ⇲
 
Bugs issue

Store purchases listed as ATM withdrawals

Fix: 1. Review your transaction history in detail to see if there is a categorization option in the app settings. 2. Manually categorize transac... ⇲

Mobile deposit not functioning

Fix: 1. Ensure that your camera lens is clean and that you are in a well-lit area when taking pictures of the check. 2. Check if the app has per... ⇲

Inconsistent early check availability

Fix: 1. Check the app's notifications or settings for any updates on early check availability. 2. Keep track of when checks are available and re... ⇲
 
Payments issue

Charges for simple deposits

Fix: 1. Review the app's fee schedule in the settings or help section to understand what charges apply. 2. If you are being charged incorrectly,... ⇲
 
Search issue

No search function for charges

Fix: 1. Use the filter options in the transaction history to narrow down your search by date or amount. 2. Keep a personal log of significant tr... ⇲
 
Compatibility issue

Pathways Financial CU not functioning abroad

Fix: 1. Check your phone's data settings to ensure international roaming is enabled. Go to Settings > Cellular > Cellular Data Options and enable... ⇲
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 what users are saying
Good experience
97.5%

Neutral
1.7%

Bad experience
0.7%

~ from our NLP analysis of 1,950 combined software ratings.

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 Private Data Pathways Financial CU collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics