fix problems on Chrome River [iphone]

—— Run into issues on Chrome River? Get help pending when official support gets back to you!

Chrome River

Info:

company: Emburse, Inc.

: https://www.chromeriver.com/support

: www.chromeriver.com

Chat with our AI-based Chrome River Support

🛠️ Common Chrome River Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Chrome River freezes

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom of the screen on iPhones without a Home button) to view al... ⇲

navigation is harder

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its navigation structure. Look for a tutorial or he... ⇲

Uploads issue

camera feature slow to upload

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. If the connection is weak, try moving closer to th... ⇲

inability to attach receipts

Fix: 1. Check file format: Ensure that the receipts you are trying to attach are in a supported format (e.g., JPEG, PNG, PDF). If not, convert th... ⇲

Bugs issue

allocation/job number not populating

Fix: 1. Check for updates: Ensure that you are using the latest version of the app, as updates may fix bugs related to data population. 2. Restar... ⇲

OCR frequently makes errors

Fix: 1. Improve image quality: Ensure that the documents you are scanning are well-lit and in focus. Avoid shadows and ensure the text is clear.... ⇲

manual entry required

Fix: 1. Use templates: If the app allows, create templates for frequently entered data to reduce the need for manual entry. 2. Automate where pos... ⇲

image processing not automatic

Fix: 1. Check app settings: Look for any settings related to image processing or uploads and ensure they are enabled. 2. Manually trigger process... ⇲

UI issue

clunky user interface

Fix: 1. Customize your view: Check if the app allows you to customize the dashboard or main interface. Simplifying what you see can make navigati... ⇲

dropdown options shift

Fix: 1. Restart the app: Close and reopen Chrome River to see if the dropdown options stabilize. 2. Update the app: Ensure you are using the late... ⇲

graphics shift on screen

Fix: 1. Restart the app: Close and reopen Chrome River to see if the graphics realign properly. 2. Update the app: Ensure you have the latest ver... ⇲

multiple clicks needed for actions

Fix: 1. Familiarize with shortcuts: Check if the app has any shortcuts or quick actions that can reduce the number of clicks needed for common ta... ⇲

Settings issue

no admin settings access

Fix: 1. Check user permissions: Ensure that your user account has the necessary permissions to access admin settings. If you are unsure, consult... ⇲

Freezing issue

Chrome River locks up

Fix: 1. Restart your device: A simple restart can often resolve app lock-up issues by refreshing the system. 2. Free up storage: Go to Settings >... ⇲

Performance issue

inconsistent performance

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage > Chrome River. Tap 'Offload App' to clear the cache. This can help improve pe... ⇲

Compatibility issue

no fingerprint/face recognition in older versions

Fix: 1. Update the app: If possible, update to the latest version of Chrome River that supports fingerprint or face recognition. 2. Use a passcod... ⇲