fix problems on Shopbop [iphone]

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—— Run into issues on Shopbop? Get help pending when official support gets back to you!

Shopbop
Info:
company: Shopbop Mobile LLC
: https://app.shopbop.com/ci/aboutShopBop/customer-service-mobile.html
: www.shopbop.com
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Customization issue

Limited selection of products

Fix: If you find the product selection limited, try using the search function more effectively. Use specific keywords or filters to narrow down y... ⇲

No option to save custom searches

Fix: While the app may not have a built-in feature to save custom searches, you can take a screenshot of your search results or write down the se... ⇲
 
Bugs issue

Promo codes often don't apply at checkout

Fix: Before applying a promo code, ensure that it is still valid and applicable to the items in your cart. Check the terms and conditions associa... ⇲

Limited product reviews available

Fix: If you find that product reviews are limited, consider checking the Shopbop website on a desktop or mobile browser, as it may have more revi... ⇲

Inconsistent sizing information

Fix: To address sizing inconsistencies, always refer to the sizing chart provided on the product page. Compare your measurements with the chart t... ⇲

Difficulties with canceling orders

Fix: To cancel an order, navigate to your order history in the app. If the option to cancel is available, follow the prompts to complete the canc... ⇲
 
Permissions issue

Shopbop won't allow notifications without banners

Fix: To enable notifications without banners, go to your iPhone's Settings > Notifications > Shopbop. Here, you can customize how you receive not... ⇲
 
Crashes issue

Shopbop crashes on iPad running iOS 12

Fix: To resolve app crashes, first ensure that your iPad is running the latest version of iOS 12. Go to Settings > General > Software Update to c... ⇲
 
UI issue

No back button after clicking pop-ups

Fix: If you find yourself unable to navigate back after a pop-up, try using the 'swipe' gesture on your iPad or iPhone to go back. Swipe from the... ⇲
 
Support issue

Customer service response time is slow

Fix: To expedite your inquiries, consider using the app's FAQ or help section, which may provide answers to common questions without needing to c... ⇲
 
Settings issue

Returns process is cumbersome for some regions

Fix: To simplify the returns process, carefully read the return policy specific to your region on the Shopbop website. Make sure you follow all t... ⇲
 
Compatibility issue

Shopbop does not support product videos available on the website

Fix: If the app does not support product videos, try accessing the Shopbop website through a mobile browser. This may allow you to view product v... ⇲
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 what users are saying
Good experience
91.6%

Bad experience
6.2%

Neutral
2.2%

~ from our NLP analysis of 1,828 combined software ratings.

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 Private Data Shopbop collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers